Pros and Cons

What one thing do you like most about DocuSign?

Efficiency, audit history, format, reporting.

Easy of use. purely online. socially/legally acceptable

Does the job effectively enough

The fact that I can access completed docs no matter how old they are is really nice. It's a feature I find my self using again and again.

What one thing do you like least about DocuSign?

Convincing customers to use is difficult.

UX is not good. They also redirect you between docusign.com and docusign.net

There is nothing I can think of at the moment. Although one bad experience I had was when filling up a shareholders agreement, I had to find my name and put my signature, manually.

I know this could have been a feature available but was not set by document owner.

If there's no such feature yet, then this could be an excellent use case -- particularly for contracts requiring signatures from multiple sets of people