An easy way in for agents that are not technically savvy and reporting.
Easy to use as an agent
Additional functionality for money
Simple things missing, like negative search filters (e.g. "I want to see tickets that weren't rai...
As our team has expanded we have kept Freshdesk costs low be providing general staff with 1 login. Only support staffβ¦
Their original quote was $30/user/month.
We needed a license for up to 100 users on the support team, and got theβ¦
We negotiated a 20% discount on the yearly contract with Freshdesk.
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I'm deciding on a universal inbox (including whatsapp, bots and ai) and helpdesk platform. Would like to have a all in one solution, but never worked with cs before. What questions are important? W...
What software are you looking for that you've never been able to find, and wish there was something for that exact use case? Maybe there's something that almost fits your needs but not quite. Or m...
We're not ready to buy a system but have internal users reporting issues with our ERP and would like to better manage support.
