Pros and Cons

What one thing do you like most about FullStory?

Ability to replay a particular user's session

We decided to start using FullStory since collecting metrics from existing products requires a ton of instrumentation whereas as a startup, FullStory can simply let you replay sessions. Sometimes nothing beats just being able to watch people work and FullStory gave us direct access to watching our users work.

Being able to inspect network requests.

What one thing do you like least about FullStory?

You can't access the most valuable metric (events) via the API.

The pricing is so unbelievably opaque. We're in the Startup program looking to pay about $2048 for the first year, but even that's expensive. There isn't a lick of pricing information on the entire platform. It would help to know how expensive it all could get!

I feel like it's very expensive