I am currently interested in finding a product that can help me easily create product tours within our SaaS product so that they can be informed and educated about how to use it. There are quite a few options out there in the market from Intercom Product Tours, WalkMe, UserGuiding, Userlane, Pendo, etc - which makes it hard to decide which one to use. Help!
I love this question because in 2019, I demoed every product on the market that offers this functionality -- Userlane, Userpilot, Userguiding, Pendo, WalkMe, Intercom, GainsightPX, Inline Manual, and of course, AppCues.
To bo honest, many of them are great and some are not. Most of them are priced very high, making them out of reach for early or growth stage companies.
And then I came across Userflow (https://getuserflow.com/) and after trying it out, I was convinced that it's doing something that nobody is doing -- making it dead easy to build complex flows while also offering all the fancy features -- at a price that doesn't break the bank.
After we started using it at Integromat, I got to know the founder personally who knows his stuff (quit Google to build this). I cannot recommend Userflow enough.
I've tried Intercom product tours, and they are very intuitive and easy to set up. You can create a step-by-step tour with text, video, gifs, etc in basically minutes. They are a bit pricey though ($119.00/mo).
A while back I’d done a bit of research on tools in this space for a community member who wanted to build software walkthroughs that would work offline or on custom domains. Of those, Inline Manual seemed the most interesting.
Pendo is another tool that looks very interesting for onboarding, since it combines onboarding tools with analytics to watch for which features people are using, spots that result in high churn, and more. Feels like that could be a great way to tweak onboarding to improve the overall product experience more than the average tool.
Another newer option to build an interactive walkthrough is Figma. Add your designs to Figma if they’re not already in there, link buttons together, add test callouts and highlights to showcase details, and you can create an interactive version of your app—albeit outside of your app itself. That can be an interesting twist between a demo version and built-in onboarding.
Then, in another discussion about product walkthrough tools, @DimaKanbanize recommended Appcues, mentioning that its tools to place the training directly in your app work really well. They also liked AppCues’ integrations with Segment and Amplitude for stats on your onboarding along with the rest of your product stats.
@Blakejmyer recommended Loom for this in a discussion about their favorite new software, where they use Loom to record quick videos to show people how to use software. That might be better for personalized tips for individuals though.
We use Intercom and works really well. Before that we used Appcues but was extremely buggy.
We started with Appcues (2 -3years ago), was a little buggy and very tedious to manage - although I've heard they've made some great improvements to the admin interface.
We switched to Intercom's Product Tours (as we were already users of Intercom) and have been using it since release. The core functionality is resilient and very easy to manage. I don't think it's as feature-rich as Appcues nor do I feel they've made many interesting releases for Product Tours. Having said that, it's much easier to manage more of the end-to-end solution in one platform.
Appcues used to publish some great content on their blog though!
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