Question

Are you planning to try Hey.com?

The Basecamp team launched Hey today to much fanfare.

I made a couple initial contributions to the Hey product wiki.

What does everyone think of the features they focused on? Are you going to try it out?

https://capiche.com/hey

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chrismessina's avatar
a year ago

I've always found that I hit an upper limit with Basecamp's products. You really to drink the Koolaid or join their religion to be productive in their universe.

Of course I'd like to try it, but I'm a little intimidated by this 37 minute introduction!

I'm pretty happy with Superhuman for now.

6 points
maguay's avatar
@maguay (replying to @chrismessina )
a year ago

That's an amazing easter egg, making the video 37 minutes long.

I used Basecamp with a team years ago, loved Backpack and used it personally for a bit, but always feel like I wish I could use their products but always need something else or can't quite get the product philosophy to fit the way my team works.

Very curious with Hey ... though without custom domain support, hard to imagine fully switching, and my personal email is frankly more signup notifications, newsletters, receipts, and the like than actual personal messages (which are more likely to be sent in a chat/social media tool these days).

2 points
chrismessina's avatar
@chrismessina (replying to @maguay )
a year ago

Yeah, I just think this product is likely not for me.

This review kind of confirms my expectations.

2 points
maguay's avatar
@maguay (replying to @chrismessina )
a year ago

The newsletter view in Hey looks really nice—would almost like that as a standalone product, as basically Instapaper for email newsletters!

3 points
chrismessina's avatar
@chrismessina (replying to @maguay )
a year ago

Actually, several of these are popping up:

https://subscriptionzero.com
https://newsletterstack.com

1 point
maguay's avatar
@maguay (replying to @chrismessina )
a year ago

Interesting, have you tried any of them yet?

1 point
JulienDambron's avatar
@JulienDambron (replying to @maguay )
a year ago

I use Kill the Newsletter! to get something similar (all newsletters to RSS).

1 point
maguay's avatar
@maguay (replying to @JulienDambron )
a year ago

Oh clever! Way back when, when I had a Windows Mobile phone that looked more like a Blackberry, I had an email only data plan ... and so used some service that was the exact opposite of that. It would turn RSS feeds into email, to basically get the most possible out of that limited data plan. Fun times.

2 points
ansh's avatar
@ansh (replying to @maguay )
a year ago

What is the significance of 37?

1 point
maguay's avatar
@maguay (replying to @ansh )
a year ago

The Basecamp/Hey company's original name was 37signals, so feels like an easter egg that they made the Hey intro 37 minutes long :)

2 points
preshdkumar's avatar
a year ago

Definitely will try it out, but like Chris, I’m really happy with Superhuman & their relentless focus to getting through email quicker & more efficiently. Seems like the no-brainer for work email.

Might be interesting to use Hey just for personal email use. Also, a @hey.com email is pretty dope.

6 points
itsjackcohen's avatar
a year ago

I've been using for a few days and am already a big fan. GMail has refused to introduce so many straightforward, quick-win features that HEY solves (merging threads, better unsubs, private notes, and the list goes on). Wrote a quick thread on Twitter here and happy to elaborate if people have questions. And no I don't have any invites left. :-/

Thread:

5 points
awwstn's avatar
@awwstn (replying to @itsjackcohen )
a year ago

That thread is awesome. You know where to find me if you get more invites!! 😂

2 points
qthdh's avatar
a year ago

I'm perfectly fine with my current email setup (one Gmail address + emails on my own domain) all gathered in Spark, which a neat app.

But Hey is new and looks fancy, so I'm eager to give it a try just out of curiosity (and shiny new object syndrome)

5 points
siddxxvii's avatar
a year ago

I thought i wouldnt like it, but it grows on me each time i see the features. I especially loved the stacking the emails below instead of marking it unread again, i always do that with my Gmail. A person who still has control over their inbox may like hey.com even more.

4 points
maguay's avatar
@maguay (replying to @siddxxvii )
a year ago

Did you get an invite yet?

2 points
siddxxvii's avatar
@siddxxvii (replying to @maguay )
a year ago

Not yet I send the email (My love story ;) back in april, so maybe should get it soon. But dont know how and in what format are they sending, are they reading the each email and then selecting !!!

2 points
maguay's avatar
@maguay (replying to @siddxxvii )
a year ago

I think it's more that they're sending invites in order based on when you requested an invite, but not sure.

Hope you get an invite soon!

1 point
rishabh's avatar
@rishabh (replying to @maguay )
a year ago

I believe they have only sent out invites for Day 1 who signed up (Feb 6) as of yesterday.

1 point
joeyT's avatar
a year ago

Im willing to try it out. I come from that space so they are a potential competitor.

3 points
maguay's avatar
@maguay (replying to @joeyT )
a year ago

Oh interesting, which email app are you working on?

1 point
pendolino's avatar
a year ago

We jumped ship from Basecamp to Asana (and Slack) recently and will never look back at 37signals again. Their philosophy may be admirable in some parts but is very limiting for anyone that wants to work across tools collaboratively and with open standards. A relic.

3 points
maguay's avatar
@maguay (replying to @pendolino )
a year ago

Interesting, what was most frustrating about Basecamp that got you to switch away?

1 point
pendolino's avatar
@pendolino (replying to @maguay )
a year ago

People have been asking for recurring tasks for years and - crickets.

Keyboard shortcuts missing for many basic functions.

All you have to do is check the user forums.

Here’s a good opinion https://link.medium.com/Oa3b1tD3m7

2 points
maguay's avatar
@maguay (replying to @pendolino )
a year ago

Oh you're right, recurring tasks have been missing across multiple versions of Basecamp. And I know a friend's team has been frustrated with Campfire's limited chat features. The Basecamp team seems to take a very Apple-style approach of deciding what they think is best, then sticking with that forever. Opinionated software.

Ohh nice, a post from @maxhodges!

3 points
pendolino's avatar
@pendolino (replying to @maguay )
a year ago

It's a good post =)

Re. Basecamp: While I totally agree that feature bloat is something to be avoided, one needs to listen to the majority of their users. Even Apple relents eventually...

So the trickle eventually becomes a flood and you'll see users flocking away.

I don't predict their demise, though, as they're not a typical venture-backed company ie. they don't seem to have any investors that care about an exit. I feel it has become something of a profitable business for the owners. One of the great uses of private equity and VC capital is that it pushes CEOs.

2 points
evanmcdaniel's avatar
a year ago

I was pretty taken by the demo video, honestly. It reminded me a bit of how I felt after that first Google Wave demo - like this is a totally new take on something that desperately needs one. (Yes, I know Wave didn't work out - no one knew what to do with it at the time).

I will try it out for sure but wonder if the forwarding service (from my work Google email) will come with any hiccups.

When/if they get custom domain support, I think it could be a game-changer for business; people need a better way to work with email and this certainly seems like a step in the right direction.

3 points
awwstn's avatar
@awwstn (replying to @evanmcdaniel )
a year ago

Yeah, I was wondering about forwarding as well. My personal gmail is not nearly as active as work ones. Though, the controls Hey offers for newsletters and marketing email would be super helpful on personal email

3 points
maguay's avatar
@maguay (replying to @evanmcdaniel )
a year ago

At the very least, I'm excited about the new ideas Hey is bringing to email, especially being able to merge threads, rename them, and add private notes (which I guess is more of a CRM style feature than traditional email, but feels useful. Also another instance of the Basecamp team reusing their older ideas, this time Highrise stuff). And while I may not fully agree with them on email tracking, they've pushed the discussion forward and it's good to have the public debate about the tradeoffs.

Custom domains will be the big thing. Hope they bring them to their standard $99/yr plans.

2 points
JulienDambron's avatar
a year ago

The demo and new features are interesting, but I fear the lack of integration of your own domain or no possibility to import your existing emails will be a no-go for many people.
I might give it a try though.

3 points
qthdh's avatar
@qthdh (replying to @JulienDambron )
a year ago

It's definitely planned.
They've stated it today on Twitter, and it's even the topic of one of the first emails they send you during onboarding.

Yup, I got my invite!

1 point
rishabh's avatar
@rishabh (replying to @JulienDambron )
a year ago
1 point
brownmachine's avatar
a year ago

Really excited about this product since I heard about it from Jason a couple months back. I appreciate that they've reimagined email from scratch to solve for key issues rather than supercharging Gmail like their competitors have done.

While I think that having their own email service will be key for growth, I do wonder why they didn't just launch as a client first, like Superhuman did. It'll be hard to convert people using other services, especially professional users with custom domains.

3 points
maguay's avatar
@maguay (replying to @brownmachine )
a year ago

Agreed: I'd consider switching to a new email client quite easily, but switching email services and addresses is a steep commitment.

1 point
rishabh's avatar
@rishabh (replying to @maguay )
a year ago

Well, Hey is a platform (service provider), not a client.

2 points
maguay's avatar
@maguay (replying to @rishabh )
a year ago

It's sortof both, like Gmail, but yeah. It's the most integrated email service+client in a while.

2 points
rishabh's avatar
@rishabh (replying to @brownmachine )
a year ago

Hey is a platform (service provider), not a client.

1 point
nathansnelgrove's avatar
a year ago

There’s been some drama about Apple threatening to take the iOS app off their store, but assuming it’s still there when they get custom domains, I’m in. Super stoked about it.

2 points
maguay's avatar
@maguay (replying to @nathansnelgrove )
a year ago

I'm amazed Apple didn't have the Basecamp company's account flagged as one to be extra careful with, seeing as DHH had already had some drama with them over Apple Card last year. And here the EU has a case against Apple on the App Store right now; this is exactly the publicity Apple doesn't need.

Will be interesting to see if anything ends up changing overall policy-wise here this WWDC, because feels like the App review process can't just go on like this forever.

1 point
nathansnelgrove's avatar
@nathansnelgrove (replying to @maguay )
a year ago

Honestly, I wonder if they did have their account flagged, and that's why this happened. Who knows.

2 points
maguay's avatar
@maguay (replying to @nathansnelgrove )
a year ago

Haha if so, Apple's more brave about their App Store stance than I would have assumed.

1 point
meemer's avatar
a year ago

I'm excited to try this product out - I think the Basecamp team did a great job of focusing on features that align with how I actually use email. For example, their reply later is such a game changer for myself. The example of working around by marking something unread is exactly what I do.

I've been frustrated with the set up of Gmail's labels/folders, forwarding, snoozing and other settings that take multiple logic rules to work properly for a while so definitely looking forward to trying it out for myself!

2 points
pnts's avatar
a year ago

Definitely planning on trying this out when I get an invite. About 5 years ago we went through the rise of email apps that then got acquired and sunsetted. It's been long enough now that the burn from having to find Yet Another Email has worn off, and I'm very excited to try a new piece of email software. Especially one that is humane.

1 point
maguay's avatar
@maguay (replying to @pnts )
a year ago

Agreed; I still miss Sparrow and Mailbox!

1 point
kaichun's avatar
a year ago

Yes, I have requested the invite code

1 point
earl's avatar
a year ago

I've tried a number of email apps over the years, including Superhuman (used for 3+ mo), Tempo, Polymail, etc. I've found that with the right Gmail extensions, e.g. Simpli.fyi is one of my favorites, and shortcuts enabled, you can get nearly the same experience as these paid apps but for free or cheap. The email client space seems to constantly churn through new software, and trying to keep up can end up being less productive than just sticking with an optimized Gmail even if slightly inferior with a flow you've gotten used to. At the moment, I probably would not try out Hey.

1 point
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