Question

As the big player in the automation space, how do you view/approach competing platforms?

Zapier has the market share but Piesync, Integromat and a handful of others are newer to the scene and looking to grow. How do you stay ahead of the competition?

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wadefoster's avatar
a year ago

Competition keeps us on our toes. That's a good thing.

At the end of the day though we serve at the pleasure of our customers. So we're constantly trying to learn what's holding them back from using us? What's holding them back from using us more? The answer to those questions guide our roadmap.

If others start to do a better job answering that, then we'll try and learn why. But if others are mostly trying to play catch up to us, we're not going to spend much energy thinking about them.

3 points
awwstn's avatar
@awwstn (replying to @wadefoster )
a year ago

What's holding them back from using us more?

Do you have any recent examples of things you've discovered that were holding customers back from using Zapier more?

1 point
wadefoster's avatar
@wadefoster (replying to @awwstn )
a year ago

Mostly we have to answer the question: "What more can I do with this thing?"

3 points

This question is part of an AMA with Wade Foster.

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