Question
Do you have comments on your blog—and if so, what powers them?
Do you use WordPress or Medium's default comments, direct people to comment on Hacker News or Twitter or another forum or social network, or do you use a hosted comment tool like Disqus?
Share
.png){kind=avatar}
Great point on irrelevant customer support. It's hard enough pulling that together from email + social nowadays.
Do you find the opposite, that without blog comments readers try sending in comments about the blog via social + email? And do you think you've missed anything on the community engagement side by not having comments?
Good question! In my experience, I haven't seen anyone try to send in any comments through customer service or social media.
Interestingly, at my most recent companies, we had author biographies where some of our full-time writers included their social media profiles and email addresses. Even then, they didn't receive any customer support-type questions, just a lot of spam from SEO "consultants" requesting the addition of links to their website.
I love how Medium comments end up being their own posts, to a degree. It’s a unique take on the idea of keeping the “conversation” going through linked blog posts.
We have comments on Capiche, powered by our internal Rails CMS, and they’ve generally worked well so far.
My previous job used Disqus comments in another custom CMS—and they worked fine, but you had to keep an eye on new Disqus features that would get enabled over time. For example, Disqus once enabled “related posts”-type ads on comments, that you had to opt out of. That, and having to use a separate app to moderate comments outside of the CMS, made it far from the best experience.
On my personal blog, I don’t have comments enabled because my CMS doesn’t support them, I didn’t want to deal with Disqus again, and social replies or email capture most of the same use-case of comments. Though not sure I’d make the same decision if I was rebuilding it today. You definitely lose out on community-building by not having comments.
We have 15k newsletter subscribers, and have around ~2k of them in a Slack group. We're starting to encounter issues in terms of community management - specifically, it's hard to pin content like c...
Google lets you subscribe to a calendar using a URL - although when using an Outlook 365 Calendar link, events are copied over once, and then the syncing stops. This seems to be a relatively new is...
Three major considerations I have been using to evaluate the plethora of options available: 1. Effortless/non-intrusive: It shouldn't feel like a video call 2. Price: As this app would be complime...
Nice to hear it's working well. Are you using the default Akismet spam filtering?