Question

Do you pick business SaaS based on whether they have mobile apps?

We were recently considering switching the tool our team uses for data and dashboards, and realized most of the options only offer web apps—and that we might consider switching the tool we use just to have one that worked on mobile better.

Do mobile apps factor into your decision on which software to use in your team? Would you be less likely to use a product if it didn't offer a mobile app? Do you use any business apps primarily from your phone? Do you use any business SaaS today that doesn't offer a mobile app, where you'd consider switching to an alternative if it was similar but also offered a mobile app? Or are other features like integrations (which you could use to make something quasi-work on mobile if needed) more important?

Mentioned
#Data #Zapier #Salesforce #Automate.io
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brendanjshort's avatar
6 months ago

I’ve wondered this about sales tools. Why isn’t mobile more important? Outreach, Salesloft, even Salesforce (they have an app but it’s not good). I wonder why.

3 points
maguay's avatar
@maguay (replying to @brendanjshort )
6 months ago

That's an especially surprising one, since so much of sales and contact work is done with phone calls and (at least in more normal times) in person.

1 point
dadventureland's avatar
6 months ago

No. Mobile is not a show-stopper or a requirement for business apps imo. It was more important when people were commuting, or traveling between offices. But with most folks WFH, it's much, much less important.

Automate.io, or Zapier integration is something that has taken on more importance for me in the past 12 months. Because no tool does exactly what I want it to....

2 points
maguay's avatar
@maguay (replying to @dadventureland )
6 months ago

That does make sense—and for the most part, when you really have to do something on mobile, you can get desktop web apps to work with a bit of zooming.

Curious with you using both Automate.io and Zapier: How do you find the two stack up? Do you have any workflows you use one for over the other?

1 point
dadventureland's avatar
@dadventureland (replying to @maguay )
6 months ago

In my experience, from what we're trying to do:
Zapier is easier to configure and get up and running quickly
Automate.io is better for complex integrations, but has a steeper learning curve

We also find we're using both simply because both services do not have integration parity between them.

1 point
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