Trialled Gong, and we were all ready to sign up and put our whole team on it, but they refused to move in staged billing. We don’t pay for any of our SaaS titles on annual billing.
So we looked at some others and found Refract.ai.
It’s so good, we have now partnered with them and have got loads of our clients using it too.
It’s not a direct like-for-like comparison with Gong, but it certainly drives the sales reps behaviour in the right direction.
The key to getting success with any software is adoption. If the sales reps love it, you’ve got the hardest part done.
Both are great tools, have you looked at Refract.ai as suggested by Eric out of interest, Will? I'd be happy to show you how we compare and where we're stronger.
Just saw that @MelanieCrissey had responded to a different question on here with some thoughts on Gong. Pasting that response below. @MelanieCrissey: did you compare to Chorus.ai or any other tools or have anything else to add here?
Gong totally rocked my world in 2019. I imagine it's probably designed for Sales managers, but I've found it super helpful from a Product Marketing / Customer Experience standpoint.
With Gong, I can:
Search for mentions of competitors or key themes and listen to hear how our customers or prospective customers speak about them, in their own words and;
Replay my own customer calls and re-read transcripts, which is helpful for managing the customer experience (i.e. recalling customer needs or details for follow-ups) and even learning how to improve my own communication-style on the phone (good grief—do I really "like" and "um" THAT much?!)
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