Hey guys, first post here. As part of my work, I have to deal with and respond to a lot of incoming messages from different chats: Linkedin/WhatsApp/Signal/IG. I try to use Unreads/Archive features to manage this but it's still a huge pain because sometimes I have to wait for my colleagues to answer a question, before I can respond. There's a bunch of things that I hate about my process now:
I'm looking to build something to solve my problem. But I wanted to ask if anybody else here has a solution I'm not aware of before trying that. Also wanted to hear from others on complaints you have about using any chat platform for work purposes
I've split my messaging workflow with personal messages mostly in Whatsapp and professional messages in Telegram
In my previous company we used Zendesk to manage communications from multiple channels. I think it solves some of your issues.
If i remember correctly, it has:
- Sorting options
- Assignment to different people
- Collaboration around messages, you can tag colleagues with internal memos
- Macros & automations
However i'm not sure how many social platforms it supports.
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