Question
How do you manage your chat inbox?
Hey guys, first post here. As part of my work, I have to deal with and respond to a lot of incoming messages from different chats: Linkedin/WhatsApp/Signal/IG. I try to use Unreads/Archive features to manage this but it's still a huge pain because sometimes I have to wait for my colleagues to answer a question, before I can respond. There's a bunch of things that I hate about my process now:
- I can't prioritize the messages in a different order, it's all based on when it was sent
- I can't add deadlines/due dates to any of my messages.
- I can't involve any colleagues in an internal discussion so I have to keep sending over screenshots
I'm looking to build something to solve my problem. But I wanted to ask if anybody else here has a solution I'm not aware of before trying that. Also wanted to hear from others on complaints you have about using any chat platform for work purposes
Cheers
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@jai texts.com looks exciting if anyone can send me an invite I would be grateful thanks
I love how you can actually get done "archive" conversations and how everything is just in one place... It just gels so well... Plus, you can undo send and all these other things.
Drop me a message for an invite?
@Jai, I realized there is no direct message feature in Capiche. Could you send an invite to gwapuboy@hotmail.com as well?
I've split my messaging workflow with personal messages mostly in Whatsapp and professional messages in Telegram
In my previous company we used Zendesk to manage communications from multiple channels. I think it solves some of your issues.
If i remember correctly, it has:
- Sorting options
- Assignment to different people
- Collaboration around messages, you can tag colleagues with internal memos
- Macros & automations
- More???
However i'm not sure how many social platforms it supports.
Hi @tng, would you willing to sharing the invite with my email gwapuboy@hotmail.com
I'm looking for a blogging platform for my product. However I also want it to be a light weight support page. For this I want to make it easy for people to comment on articles and even have thread...
We currently use Intercom for 1) customer support (chat and email), 2) drip email marketing, and 3) customer knowledge base. But the nature of our business and Intercom's business model has quickly...
Well, on the waitlist now for quite some time. I really would love such an app instead of the need to check all those different ones.