Question

How much are you paying for Zendesk?

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#Zendesk
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anonymous
almost 3 years ago

We pay $218 per month for 2 Zendesk agents.

The "hack" is that we use the Zendesk API to send all our automated outbound SMS messages, but we're able to do that with just a single Zendesk agent.

One major benefit of this is, our Customer Service agent can see all the automated SMS messages in the same place he's already interacting with customers.

10 points
anonymous
almost 3 years ago

Our small team or 8 admins is being charged $3,000 per year.

10 points
anonymous
almost 3 years ago

Around $150/mo. for 3 users with just ticketing, no chat or other features.

8 points
anonymous
2 years ago

Our current pricing is at $95/user/mo. ZD has been very sticky about discounting and end offering free seats or additional months.

2 points
anonymous
almost 3 years ago

We pay $5/seat. If you get their suite they'll be willing to discount.

1 point
anonymous
almost 3 years ago

Our team of 30 people pays $2300/month for Zendesk.

1 point
anonymous
almost 3 years ago

We are paying $9 per month for just the knowledge center.

1 point
anonymous
almost 3 years ago

Our current plan is 99€ per agent. We have to add an extra 29€ to have a Chat license fee.

1 point
anonymous
almost 3 years ago

We pay $29/month for one seat.

1 point
anonymous
almost 3 years ago

We are currently paying $9 for 9 users on Zendesk using their Startup Program

1 point
anonymous
almost 3 years ago

Very old grandfathered plan for 6 agents costs $138 / month.

1 point
anonymous
almost 3 years ago

26 users at $59 each. Unable to get any discounts when combining with Smooch.

1 point
anonymous
almost 3 years ago

We pay 840€ per month for Zendesk's multi brand setup. 10 agents are included in the base fee and we pay 59€ per agent beyond that.

1 point
anonymous
2 years ago

Free. We have their startup plan which you apply for and receive a year of free service with 2 agents.

1 point
anonymous
2 years ago

For < 30 people we pay ~$90 / month / person, which includes phone for 10 of them and professional and professional explore for all of them.

1 point
anonymous
2 years ago

Around $100/month

Based on 5 agents
It's a very practical pricing method for what we're getting

1 point
anonymous
2 years ago

We pay $5,760 annually for 10 agents. Locked in for 24 months, support only.

1 point
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