Question

How much are you paying for Zendesk?

Mentioned
#Zendesk
Share
anonymous
3 years ago

We pay $218 per month for 2 Zendesk agents.

The "hack" is that we use the Zendesk API to send all our automated outbound SMS messages, but we're able to do that with just a single Zendesk agent.

One major benefit of this is, our Customer Service agent can see all the automated SMS messages in the same place he's already interacting with customers.

10 points
anonymous
3 years ago

Our small team or 8 admins is being charged $3,000 per year.

10 points
anonymous
3 years ago

Around $150/mo. for 3 users with just ticketing, no chat or other features.

8 points
anonymous
almost 3 years ago

Our current pricing is at $95/user/mo. ZD has been very sticky about discounting and end offering free seats or additional months.

2 points
anonymous
3 years ago

We pay $5/seat. If you get their suite they'll be willing to discount.

1 point
anonymous
3 years ago

Our team of 30 people pays $2300/month for Zendesk.

1 point
anonymous
3 years ago

We are paying $9 per month for just the knowledge center.

1 point
anonymous
3 years ago

Our current plan is 99€ per agent. We have to add an extra 29€ to have a Chat license fee.

1 point
anonymous
3 years ago

We pay $29/month for one seat.

1 point
anonymous
3 years ago

We are currently paying $9 for 9 users on Zendesk using their Startup Program

1 point
anonymous
3 years ago

Very old grandfathered plan for 6 agents costs $138 / month.

1 point
anonymous
3 years ago

26 users at $59 each. Unable to get any discounts when combining with Smooch.

1 point
anonymous
3 years ago

We pay 840€ per month for Zendesk's multi brand setup. 10 agents are included in the base fee and we pay 59€ per agent beyond that.

1 point
anonymous
3 years ago

Free. We have their startup plan which you apply for and receive a year of free service with 2 agents.

1 point
anonymous
almost 3 years ago

For < 30 people we pay ~$90 / month / person, which includes phone for 10 of them and professional and professional explore for all of them.

1 point
anonymous
2 years ago

Around $100/month

Based on 5 agents
It's a very practical pricing method for what we're getting

1 point
MeSanti's avatar
@MeSanti (replying to anonymous )
a month ago

Hlewkjsodib oasubdnaosjbd oasub d

1 point
anonymous
2 years ago

We pay $5,760 annually for 10 agents. Locked in for 24 months, support only.

1 point
Confluence alternatives for wiki/knowledge bases?

I've been looking to try something new for knowledge/documentation storage for a little while now. Confluence has always been there, but I find it to be relativly limited for the cost and additiona...

How do you manage your chat inbox?

Hey guys, first post here. As part of my work, I have to deal with and respond to a lot of incoming messages from different chats: Linkedin/WhatsApp/Signal/IG. I try to use Unreads/Archive features...

Is anyone's company setting up interactive screens for their conference rooms — what's the best one?

Using the whiteboard and ideating on giant notepads will be a little tricky for design sprints where some of the team is in-office and part WFH. Are your companies installing interactive screens or...

The community for Zendesk  power users.