Question

What's the best user onboarding tool: Pendo vs. Stonly vs.?

Let's talk sleek user onboarding tools. Pendo vs. Stonly vs.? What have you found that is easy to integrate and reasonable pricing for an early startup budget?

Mentioned
#Pendo #Customer Support #Intercom #Capiche #Userflow #Appcues
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iCanAutomate's avatar
3 months ago

Don't look beyond Userflow or Userpilot.

3 points
maguay's avatar
@maguay (replying to @iCanAutomate )
3 months ago

You'd shared a great recommendation for Userflow in the past. Do you find Userpilot just as good, or are they better in different ways? Which would you recommend most to folks today?

1 point
iCanAutomate's avatar
@iCanAutomate (replying to @maguay )
3 months ago

TBH, I still prefer Userflow because their approach is fundamentally different. But for those who prefer the way Appcues works, Userpilot is a strong alternative.

5 points
zawadzinski's avatar
3 months ago

We recently started using Stonly for customer onboarding of our free plan users at Piwik PRO, and have very positive experience with their product and team.

It may not be as advanced as some of their competitors yet, but your customer data is hosted in the EU, you can get a proper data processing agreement signed with them, and are at this nice early stage where your customer feedback may be quickly turned into the feature!

3 points
iCanAutomate's avatar
@iCanAutomate (replying to @zawadzinski )
3 months ago

Hey Maciej, nice to see ya here!

2 points
anderseiler's avatar
3 months ago

We're using Intercom. Product Tours and Banners are a gamechanger.

3 points
Cwilliams's avatar
@Cwilliams (replying to @anderseiler )
3 months ago

Banners is awesome. I do think the development of Product Tours has been a little light on the ground however.

1 point
maguay's avatar
3 months ago

There was a Capiche discussion about product onboarding tools a while back, and Userflow and Intercom came highly recommended. Might be worth checking those two!

Have you tested any tools so far?

2 points
n_icoletj's avatar
@n_icoletj (replying to @maguay )
3 months ago

Will check it out! We FINALLY tried Intercom yesterday and it's a winner. We didn't try it initially coz we thought it was just chatbots and too expensive, BUT found the startup package and product tours really really helpful. Others we tried - Pendo was too expensive for us (very good looking functionality and UI), tested Stonly coz we saw it on Product Hunt (but it's buggy right now and didn't reply to 3 emails in a row for help).

1 point
maguay's avatar
@maguay (replying to @n_icoletj )
3 months ago

Nice, glad to hear that! Yeah, Intercom's startup plan makes it much more affordable—and at least according to Intercom pricing stories others shared, you may be able to negotiate it down a bit at least once you're out of the startup plan.

Curious: What features are most important for your team with a onboarding tool?

Good luck!

1 point
n_icoletj's avatar
@n_icoletj (replying to @maguay )
2 months ago

Styling and customisation of the modules to be able to be as seamless and consistent as possible to our brand, easy visual builder with good trigger logic. Quick integration time and insights across the journey. That’s.. everything isn’t it!

1 point
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