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Meet the Capiche Community, June 2020.

It's a new month—time to meet the newest community members again!

New to Capiche? We’d love to have you share a bit about yourself with the rest of the community!

What are you working on this month? What’s the newest software you’ve started using? What’s something in tech you’d like to learn or get better at?

We’re glad you’re here!

And to meet the rest of the community, check our May Meet the Community discussion.

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psmishra's avatar
2 months ago

Hi guys,

This is Pratik, I run a small agency focused on B2B SaaS startups, mainly early stage - Check it at recurr[dot]co. I am the typical early adopter for almost every new saas that I come across, have spent significant amount in free trials I forgot to remove my card from :D

Super kicked to be here. I have been loving what Figma has done to design collaboration recently, making my team shift to it in a phased way now :D

5 points
maguay's avatar
@maguay (replying to @psmishra )
2 months ago

Haha, the pain of trying out too much software is real. I have a filter in Gmail just to clear out all the marketing emails I get after signing up for stuff.

Figma's made design collaboration a ton easier, especially for non-designers on the team!

What are your favorite tools you use to help SaaS and D2C companies grow?

1 point
aphroditecloe's avatar
@aphroditecloe (replying to @maguay )
2 months ago

I tried to make several email accounts for this very reason! With one being [myname]digital@gmail.com to try and have all my tool sign-ups go there, and another for signing up for newsletters -- but even that method turns out to be challenging since orgs tend to sign you up for everything via one email address

1 point
maguay's avatar
@maguay (replying to @aphroditecloe )
2 months ago

Having one address just for newsletters is a great idea, as that account would basically turn into a reading list app!

3 points
NBNite's avatar
@NBNite (replying to @maguay )
2 months ago

Funny enough , that's exactly how I've set up my inbox. I have an alias newsletters@mydomain - using Gmail's filters, I have dozens of newsletters bypass my regular inbox and sit in a newsletters folder that I run through to kick off every morning.

3 points
maguay's avatar
@maguay (replying to @NBNite )
2 months ago

Oh clever! I taught Superhuman which newsletters to put in my News tab, but that'd make it even easier.

One of the very best reasons to have email on a personal domain is for alias accounts like that. I use an alias to signup for software trial accounts to keep all the onboarding/marketing emails out of my primary inbox.

1 point
NBNite's avatar
@NBNite (replying to @maguay )
2 months ago

Hysterical - I do something similar as well (here I was thinking only I had 15 different aliases).
Not only do I like to use them for filtering purposes, but if any new mail that I didn't sign up for (ie. a sales or marketing outreach) slips into a filter, I already know it's likely been pulled from a marketing / or signup list.

2 points
aphroditecloe's avatar
@aphroditecloe (replying to @maguay )
2 months ago

yes! especially because i love seeing different email marketing programs -- the onboarding process, conversions, all that jazz -- and i can filter to put stuff into "advocacy campaigns," and "politics" and "professional development associations" and so on and so forth

2 points
aphroditecloe's avatar
2 months ago

Hey all,

I'm Jessica. Just finishing up a grad degree while doing comms work for two nonprofit orgs. I'm trying to grow a newsletter list.

Would love to move out of my space into the startup space, but too scatterbrained and all over the place at the moment! All I know is that I'm a writer and communicator at heart obsessed with relationships and personal development -- and I want those two things to take me far.

I love Canva, OneTab, and am starting to play with Notion. I like playing with new tech tools as I try to organize my mind, but often it just means I flitter from one to the next -- leaving project threads everywhere.

I'm so curious about founders and want some mentors in this space! Teach me your inner language.

4 points
maguay's avatar
@maguay (replying to @aphroditecloe )
2 months ago

Hey @aphroditecloe, excited you're here! What's your newsletter about, and what software are you using to run it?

Notion may end up being a good way to organize your thoughts. Would love to hear how it ends up working out for you!

1 point
aphroditecloe's avatar
@aphroditecloe (replying to @maguay )
2 months ago

The newsletter currently is for one of the nonprofits - they use Constant Contact and I hate it.

I would be maybe interested in developing my own following and I know that my voice is readable, but I need to have some sort of personal brand before I put out my own.

I will definitely share out on notion -- I've been using 750words and a long-running google doc to jot down thoughts and agenda items, but Notion will allow me to be more organized I'm hoping.

1 point
maguay's avatar
@maguay (replying to @aphroditecloe )
2 months ago

Ah gottcha. What's most annoying about Constant Contact?

Yup Notion should definitely be easier to organize than a Google Doc!

1 point
aphroditecloe's avatar
@aphroditecloe (replying to @maguay )
2 months ago

It may be my inexperience with it but the template I'm using doesn't seem to have backend access to the html and only has a wysiwyg editor, so I think the coding and formatting sometimes results in a wonky looking email.

I want a tool that makes it easier to make beautiful email

2 points
Euncie's avatar
@Euncie (replying to @aphroditecloe )
2 months ago

I feel like as far as free options go, Mailchimp offers a lot of functionality to control design elements. I absolutely love Canva too, btw.

2 points
udara's avatar
2 months ago

Hey folks 👋

Loving the vibe of this community. I'm Udara (generally pronounced U-dara), I have a hard time describing myself because I started off as a digital artist in Sri Lanka, taught myself how to program and build things, moved to Canada to study Bioinformatics in university and now I build and run Clew – where we're hell-bent on helping folks cut through the noise that gets in the way of their productivity and flow state.

Super enthusiastic about this community because it reminds me of DeviantArt forums/groups where people cut through the bs and agendas to just freely connect around their art and passion – I can see myself loving that side of this community as a founder and maker.

Looking forward to meeting more of you ✌️

4 points
awwstn's avatar
@awwstn (replying to @udara )
2 months ago

Welcome, Udara! Clew looks really cool. I love that you post a public changelog :)

2 points
udara's avatar
@udara (replying to @awwstn )
2 months ago

Thanks Austin! Haha that's a guilty pleasure of mine, it's a nice way to keep track of progress too. Capiche is really cool too! Love the way these avatars work!

1 point
cpruijsen's avatar
2 months ago

Hi all,
I'm a Product Management consultant and former (+ likely future) founder. Currently do most of my work via Toptal and some of it direct, across various industries, company stages and geographies - although mostly US based funded startups at pre-seed through Series A, with a focus on edtech, healthtech and fintech.
Have been doing this work remotely for ±5 years now.

Excited to be here. I always try to stay on top of new products so as to make my own work better/more efficient and make better recommendations to clients.
Some of my favorite products lately are Figma, Loom and Krisp.

3 points
maguay's avatar
@maguay (replying to @cpruijsen )
2 months ago

Hey @cpruijsen, excited to have you in the Capiche community!

Fascinating, have you found any tools that help you juggle everythikng across all the companies you’re working with at any given time?

Can’t wait to see what you found in the future!

1 point
cpruijsen's avatar
@cpruijsen (replying to @maguay )
2 months ago

Nowadays I generally don't work on more than 2 or 3 projects at a time, so it's not as much of an issue to simply use whichever tools those projects are already using for project management. Mostly use Monday, JIRA and Trello paired with the Google Apps suite and Slack.

Previously (2015-16) when I worked for an agency which did fixed price/scope waterfall work, we had an internal dashboard with core deliverables and reminders for client check-ins etc, paired with a templated Trello project setup, to standardize project delivery.

3 points
NBNite's avatar
@NBNite (replying to @cpruijsen )
2 months ago

Welcome @cpruijsen!
As a fellow Monday user, are you as excited for their new custom automation builder as I am? Going to be an enormous upgrade to the platform.

1 point
cpruijsen's avatar
@cpruijsen (replying to @NBNite )
2 months ago

To be honest I don't consider myself a Monday poweruser, barely scratching the surface of its capabilities, mainly using it for smaller projects (eg. teams of up to 4 engineers and a designer).

2 points
caseybotticello's avatar
2 months ago

Hey everyone!

I have a number of projects going but two that I am focusing on are Blogging Guide and Canva Design, which are both newsletters.

Blogging Guide is geared toward helping writers monetize their digital content.

Canva Design is a newsletter, which sends out both free and premium custom Canva templates directly to your email. Subscribers can edit these templates and customize them for their own use.

3 points
maguay's avatar
@maguay (replying to @caseybotticello )
2 months ago

Hey @caseybotticello, glad to have you here! Looks like you’re using Substack for both newsletters; how are you finding it so far?

The Canva template list is a super clever idea!

1 point
caseybotticello's avatar
@caseybotticello (replying to @maguay )
2 months ago

I'm really finding Substack very useful! I still generate most of my traffic through Medium, but Substack has replaced my usage of Mailchimp and streamlined my blogging.

And thanks! I am eager to see if I can gain any traction with Canva Design. I think it could be quite useful to many!

2 points
maguay's avatar
@maguay (replying to @caseybotticello )
2 months ago

Reminds me a bit of the original strategy of Unsplash: You'd sign up for an account, they'd email you 10 new free stock photos every week (I think). So basically felt like a free subscription to this stuff you might use eventually—and they used that to build out the whole platform.

1 point
NBNite's avatar
@NBNite (replying to @caseybotticello )
2 months ago

Hey @caseybotticello - love the Canva idea. They've really built out the tool tremendously over the last several years and I think they're only going to expand further.

1 point
unxrlm's avatar
2 months ago

I did join in June... So I should chip in before June ends.
I have been involved in IT for over 20 years. Over that time, I have used a number of tools. I love to consume content and try out tools with anything related to productivity, notetaking, content organization, etc.
I'm very much a fan of systems to improve productivity (like GTD and other concepts) and also fascinated by how available software impacts those systems. I believe that in the end, each individual ends up with their own system and workflow, partly tailored by their personality, their need, and also by the tools they chose.
I look forward to hearing about others, how they think, and how they work using this new crop of SaaS tools.

3 points
awwstn's avatar
@awwstn (replying to @unxrlm )
2 months ago

Welcome! Do you use any specific GTD apps? I've tried a few but haven't really stuck to anything.

1 point
unxrlm's avatar
@unxrlm (replying to @awwstn )
2 months ago

Never a specific dedicated but I've implemented the "system" (an Inbox, a workflow, a tagging mechanism for context, etc.) in numerous apps.

It pretty much all started with OneNote. It was great to write down plans and ideas, collect pictures and web clippings and try to organize things. OneNote made is difficult to link from one item to another and it was dependant on one workstation at the time (we're talking 2004-2005 probably).

Evernote was discovered and quickly became the centerpiece for years. I got on in 2008 and never really left. But I always HATED writing anything in EN. It was great to capture and organize web clipping, images, jotted things from a phone, pdfs, etc. But actually writing in there was not my thing. Formatting was challenging, organizing and moving things around worst, and moving from desktop to WebUI made everything worst.

Because of all this, I ended up moving to Workflowy first where I had a lot but was missing a way to ship a bullet from place to another easily (I think it's been addressed since). Attaching content was just not great so I kept EN for web clips, pdfs, images.

From there I went to Dynalist which replaced Workflowy but made it easier to move items around. It also had other bells and whistles like notifications and a date picker, etc.

For a few years now, I converged on Notion, it was the first time I could attempt to combine note-taking (which for me is naturally in an outline format) and content (web clips and images).

I've now been giving Roam a try (and recently is these past few weeks) because of the auto-back-linking feature which does fit nicely in my workflow.

My process is often similar, add tools, polish and update workflow, and then try to cutout tools. I'm not committed to Roam yet, so I still have a lot in Notion. And Evernote never really completely disappeared. I still like it for web clipping and reference content I didn't write.

Sorry, the answer ended-up much longer than anticipated.

2 points
awwstn's avatar
@awwstn (replying to @unxrlm )
2 months ago

What a journey! I'll be curious to see if you end up sticking to Roam. It seems like within a few weeks people are either all in or all out with that one.

1 point
AnujAdhiya's avatar
2 months ago

Hey all,
I'm Anuj - I just published Growth Hacking for Dummies a couple months ago (a book I wish I had 5 years ago).

I'm a natural-born curator so always attracted to communities like this that serve that purpose. I'm looking forward to all the learning.

PS: The one small app thats keeping me sort of efficient is OneTab - I tend to have all the tabs possible open (I know I'm not the only one that does this)

2 points
maguay's avatar
@maguay (replying to @AnujAdhiya )
2 months ago

Hey @AnujAdhiya, nice to have you on Capiche—and huge congrats on publishing your book! That's super exciting. How long did it take you to write it? And did you have any favorite writing tools that helped you get it published?

1 point
AnujAdhiya's avatar
@AnujAdhiya (replying to @maguay )
2 months ago

Great to be here and thx.
Technically it took 3-4 months but from the moment the contract was signed with the publisher to final review was about a year. A lot of it also has to do with legacy processes. We were literally emailing word docs with track changes on back and forth.

So this book didn't expose me to any new tools but in general when I write its a combination of the Grammarly chrome extension paired with Hemingway that gets the job done more often than not.

2 points
maguay's avatar
@maguay (replying to @AnujAdhiya )
2 months ago

Fascinating it's still word document based; seems like that's ripe for modernization.

1 point
oliverrrchauvin's avatar
2 months ago

Hey guys,
my name is Oliver and I work as a marketing manager in a software development startup. The newest software I started using is project management software, mostly because of quarantine. Like to check out more of these here!

2 points
maguay's avatar
@maguay (replying to @oliverrrchauvin )
2 months ago

Hey Oliver, nice to have you here! What project management software did you start using?

1 point
NBNite's avatar
@NBNite (replying to @oliverrrchauvin )
2 months ago

Welcome @oliverrchauvin!
One of the few good things to come out of quarantine - companies and individuals alike adapting to new efficiency tools. I'm sure you'll find some more cool platforms along the way in Capiche!

1 point
evanrud's avatar
2 months ago

Hi, I'm Evan and I'm the co-founder of SubHub. We built SubHub 16 years ago when we saw the subscription economy beginning to take off. SubHub is intended to make it easy for anyone to publish content and charge for it via subscription, membership, one-off downloads and other techniques. We're always looking for new ideas for features to help our site owners to profit from their knowledge and passion. Feedback always welcome. Glad to be here on Capiche.

2 points
maguay's avatar
@maguay (replying to @evanrud )
2 months ago

Hey @evanrud, neat to hear your story! What do you think about the recent popularity in paid subscription newsletters and podcasts? Think individual subscriptions are here to stay, or that bundles will start showing up?

1 point
evanrud's avatar
@evanrud (replying to @maguay )
2 months ago

Hi @maguay - thanks for your reply. Subscription itself is definitely here to stay. Relying on advertising to fund content is challenging except for all but the biggest players; even then subscription is increasingly a part of the revenue mix. For specialist content it's even more important. Bundles can work but the content bundle needs to still be highly relevant which is challenging. The other issue is that the bundler takes a share off the top, leaving less for the content creator. And they end up owning the customer relationship, putting the publisher at a disadvantage. So unless they're adding a lot of value via marketing and customer acquisition, the benefit of that can be questionable.

2 points
emart's avatar
2 months ago

Hi gang,

My name's Eric. I run sales at Vanta. We've built software that automates all things SOC 2, ISO27001, and HIPAA (so far).

Before joining Vanta, I was at DataFox - so I feel very well versed in all things sales and marketing tools (in case folks have questions for me about any of those).

I'm currently learning more about on-site chat tools like Drift and Qualified - all in the name of increasing our website to MQL conversion ratio.

If anyone has experience building "experiences" with either of these tools, I'd love to connect. The idea of using bots + humans is sounding more and more compelling.

1 point
maguay's avatar
@maguay (replying to @emart )
2 months ago

Hey @emart, excited you're in the Capiche community! So Vanta helps audit companies for SOC2/HIPAA compliance? What are the most common areas you see teams need to adjust their practices to become compliant?

What are some of your favorite sales and marketing tools? I've experimented a bit with building Facebook bots (for Messenger auto-replies, after running Facebook ad campaigns with a CTA to start a conversation) and with Chatfuel + Manychat though only to experiment. It's interesting how chatbots where the next big thing—and then they're today a common part of interacting with brands on social services, but seem to be hyped less than before.

2 points
emart's avatar
@emart (replying to @maguay )
2 months ago

Hi @maguay - thank you, and that's right!

For better or worse SOC 2 has been largely commoditzed (especially for early stage startups) - so we're able to come in and automate the bulk of the SOC 2 prep through read-only APIs (that connect to systems like cloud infra, task tracker, etc). We partner with auditors who are trained to go into Vanta and file audits without requiring customer interviews, screenshots, etc. (Read: huge time and pain savings)

As far as favorite sales and marketing tools go - I'm biased but I think DataFox is still the best "account-sourcing" and account scoring tool out there. It's probably dying a slow death post Oracle acquisition, but it's still very effective as of this writing. Also a big fan of Sales Nav, LeadIQ and Outreach.

I also agree regarding chatbots being less hyped. From our standpoint, we think about bots in the context of helping us to more "quickly" reach prospects (aka people on our website) in a believable (and non cheesy) manner. Quite excited to dive deeper with Qualified (a Drift competitor).

Thanks again for having me here!

2 points
maguay's avatar
@maguay (replying to @emart )
2 months ago

Very neat to hear on SOC 2. We have some security things we're wanting to look into on software—I may have to ping you for your thoughts on those!

Ohh would love to hear how Qualified works out for your team once you've rolled it out!

Agreed on chatbots—2018-2019 was the peak of inflated expectations, and now maybe we're coming out of the trough of disillusion to start actually seeing them be useful.

1 point
AntoineMilkoff's avatar
2 months ago

Hi guys,

I'm Antoine from Paris 🇫🇷. By day, I'm a Growth Marketer in a french education company, and by night I work on side-project for marketers.

My last projects are SaaSFrame.io, an example library for SaaS marketers & product designers, and theGrowthList.co, a library of growth tactics.

Really excited to be here to learn from you guys and share my experiences on SaaS marketing :D

1 point
maguay's avatar
@maguay (replying to @AntoineMilkoff )
2 months ago

Hey @AntonieMilkoff, glad to have you in the community! SaaSFrame is a great idea!

What are some of the newest growth marketing tools you've been using?

1 point
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