Slack’s newest feature—available to all paid plans—is Slack Connect, a way to invite up to 20 companies to collaborate in a shared Slack channel.
Essentially, you create a new channel, and where you usually would invite others to join the channel, you’ll now also see an option to share a link to the channel, much like how Google Docs lets you share documents via a link. Send that to the other team you’re working with, and they’ll be able to open that channel inside their own Slack, for a shared chat room between your two companies. And not just two—you can invite up to 20 companies into one Slack Connect channel now.
Slack’s promoting it as a way to kill inter-company email, the way Slack itself helped reduce intra-company email. Seems that this is a better fit for agencies, suppliers, and other teams that need to collaborate closely—you’ll still use email to contact new teams, but might keep from emailing over and over again by moving that to Slack.
I think this is massive, It'll change the way customer success teams interact with their clients and decentralize product support. You can immediately provide feedback to your supplier. Companies are being built on this UX like electric.ai and vendor. I personally loved the UX of being able to speak with my suppliers on slack rather than email
This is a big improvement. As someone who works with other small companies being able to it create the teams is crucial. It cuts down on the amount of email traffic.
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