Question

What are the greatest points of friction / pain points when purchasing new software?

Purchasing software can be a headache.
Is it the biggest point of friction when purchasing software the back-and-forth negotiation, signing the contract, paying for the software, integrating the software, or maybe something else?

Mentioned
#Salesforce #Marketo #SalesLoft #Sales #Transactional Email #Payments
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AnujAdhiya's avatar
2 years ago

Whenever I don't see a pricing page and need to get on a demo before I can find out costs I automatically assume its going to be expensive and move on.

2 points
maguay's avatar
2 years ago

Deciding which plan has the features I need.

Mailchimp, for example, lists A/B testing as a feature of their base paid plan, but if you want to test more than one thing at a time you have to upgrade to multivariate testing in their mid-tier plan. Similarly, if you want to send email in batches instead of all at once, you'll need the mid-tier plan, and would need to look through the fine print of each plan to figure that out. Customer.io's 2 plans and ConvertKit's single plan make it far easier to decide what to buy.

1 point
Joe_Benjamin's avatar
a year ago

Each step of the process can be painful and is unique to the product/company

1 point
kasperkamperman's avatar
a year ago

No pricing information is indeed the first indicator to move on. I like transparency on features and costs. Some products use "credits", if I cant figure out how that works I move on too.

1 point
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