One of the best things about Slack is that you can make a new channel for anything—from important notifications from apps to fun random conversations with your colleagues about hobbies and interests.
What are some of the unique channels your team has added to Slack that made it more than just another chat tool?
#values We do values shoutouts to team members living out company values
We've also developed some conventions around naming that others might find helpful. Tech Department channel prefixes for organizational consistency: alerts_ (bots and automated messaging) tech_ (cross product, tech department discussions) techcontractor (outsiders we pay within the tech department) felix (product specific channels) monolith_ (legacy product specific channels) partner_ (outsiders we work alongside across the company)
#empathy is where we post screenshots, articles, or quotes from customers or prospects talking about their challenges. These challenges don't have to have anything to do with us or our product. Feeling what our customers feel is an important part of our creative process.
#log-leads is where we manage all of our inbound. Each type of inbound (early access request, signup, free api key request, contact sales) goes to this channel, and we can send automated responses to the inbound based on the emoji reaction.
Example: Free API key request posts to this channel with some details on the request, we react to the post with the :whitecheckmark: emoji, which triggers a Zap that cuts them an API key and emails it to them along with our "Getting Started" docs.
#Scams-and-Hacks - it seems like every day another company has its servers hacked and personal information is leaked. Often times the news breaks on social before people read about it in the mainstream news. Whenever we hear of a new scam, hack, or data breach, we post it in this channel for everyone to see and react to if it affects them.
#Scheduling-codes - we work with a variety of freelancers who have accounts linked to our business line as a 2-step verification. Instead of needing to constantly pass the scheduling codes along, they are automatically thrown into this channel whenever the text comes through - and the freelancers can find the code here. That way, our team is always aware of when a code is being requested and can confirm that it is not unwarranted.
Especially for personal to-dos and tasks that you need to accomplish outside of your team, what is your favorite app and tricks for getting the most out of it?
Last week, Slack announced some new features, including a WYSIWYG rich text editor. Along with the addition of this feature, they changed the Markdown functionality to render formatting in-line. ...
Open source tools, web apps, free personal plans on professional software, things that come gratis with your operating system (which, ok, the operating system cost something along with your device ...