Question

What do companies get wrong about team collaboration?

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hnshah's avatar
a year ago

People tend to have this illusion that a new shiny tool will solve all their collaboration challenges. In reality collaboration challenges are a result of process problems. And having a great process that you improve over time is what makes collaboration smooth.

Communication, switching tools and finding documents are the challenges we have heard the most at FYI. All of these tend to be described as challenges related to tools. Not so much process and people.

Yet process is what I believe should dictate the tools you use, not the other way around. There are some tools that are very opinionated such as Basecamp but even with the product's strong point of view, it's still flexible enough to work with whatever processes you have.

So, first off I recommend that companies rate their collaboration focused processes such as product development on a scale of 0 - 5, with 0 being the lowest rating and 5 being the highest for each of these four attributes:

Visibility
Accountability
Communication
Alignment

I call it the VACA method. I might be diving in deeper into this in the future depending on how helpful people find it to be.

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This question is part of an AMA with Hiten Shah.

View entire AMA with Hiten Shah.
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