Question

What has surprised you most about the evolution of SaaS in the past decade?

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patio11's avatar
2 years ago

I'm surprised that Heroku's model didn't win over AWS' model and that DevOps is accordingly a core competence at most SaaS companies. This seems obviously terrible to me every time I'm doing DevOps, which probably took ~20% of all engineering cycles at my last company for surfacing very little customer value.

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This question is part of an AMA with Patrick McKenzie.

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