Hi, our product is installed in a bank, and we are looking for a product walk through software for it - but the bank imposes restrictions in that particular network on what domains are allowed outside the firewall. While our domain is whitelisted, most ones like Appcues and Nickelled dont support custom domains. We want a solution that offers custom domains that we can CNAME.
The best option here would likely be a product walkthrough tool that lets you build a demo and install it directly into your software without needing to access their servers. The best options there include:
Inline Manual includes a “Standalone Player” that you can download and install directly into your site, with a Standard Pro (from $158/month for 250 active users) or Enterprise account. You’d need to use its Chrome extension and web access to build walkthroughs, but then would download the script for the finished player and host it on your site or inside their network.
Whatfix, Toonimo, and WalkMe offer similar tools to build product walkthroughs and tours, then deploy them either with their hosted services or with their on-premise, self-hosted options. Whatfix uses a Chrome extension to build your demo, then its self hosting options include tutorials on hosting your demo on your server or Amazon S3. WalkMe uses a Windows or Mac app to build your demos, then with its Self Hosted options lets you download your tour and add the file folder to your site. Toonimo defaults to being a hosted service, but also offers on-premise installation services. You would need to contact each app’s sales team for pricing, though.
A more basic (and free) option is Bootstrap Tour which uses standard Bootstrap popups and tooltips to add in-app navigation tips and hints. You can fork its code on GitHub and customize it to your needs.
Nickelled could possibly still be an option, as it seems to have recently added an option to add a custom URL with their Academy Package ($199/month) or higher with their white labeling features. It may require an email to their team to finalize setup, though, and even still it won’t be as guaranteed to work as the tools that let you download and run the guide on your site.
Or, another option could be to build an interactive demo separate from your app. Take screenshots of every part of your application, then add them to Figma or InVision (or even a presentation app like PowerPoint or Keynote), and add links to each button and part of your app that send users to the next screenshot “screen” in your app. It wouldn’t let people learn inside your app directly, but would be another way to build an interactive demo.
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