Salesforce Service Cloud is a customer support app built on top of the standard Salesforce database along with the customer support tools from the now-discontinued Desk.com after it was acquired by Salesforce. It’s built to keep track of everything about your customers and help them as they have trouble with your products. Much like other customer support tools like Help Scout or Zendesk, Salesforce Service Cloud lets you answer emails from customers, log support phone calls, and live chat with people to help in real time. You can build a documentation center to help customers support themselves. And you can send agents on field calls with Salesforce’s apps that include the customer’s location and let them log the repair job.
It’s all tied together with the core Salesforce contact tools that manage your customer contact info and log every time they get in touch, so on the next support ticket, you’ll know what they had trouble with last time and where to pick up the conversation.
I've looked at Dialpad, Toky, and Front + Twilio SMS + Aircall. I'm wondering what's the best of these and other options out there. Features desired - shared inbox for SMS - ability to respond via...
Do you use any software that you couldn't get help with, or that never could resolve your issues? Did you switch programs, or stick with it despite the poor customer support?
Wanted to start a thread of products that are SO differentiated, useful, and loved, that you'd be happy to keep paying at a much higher price point.