Question

What is the best B2B product usage analytics solution?

Mixpanel, Amplitude and several others are more for B2C use cases. Coz of this, account level (usage at the company level) grouping is either very tough OR available only at their enterprise-level packages.

Mentioned
#Mixpanel #Amplitude Analytics #Analytics #Data
Share
moerderin's avatar
12 months ago

I recommend Cacti. It's an open source product that won't leave you stuck with a vendor-lockin solution.

3 points
maguay's avatar
@maguay (replying to @moerderin )
12 months ago

Is that cacti.net, or something else?

2 points
rarjunpillai's avatar
12 months ago

Looks like Pendo and FullStory are the right answers here. Very expensive for startups. Somebody should copy, paste these startups and sell it for something that is more digestible for startups.

2 points
maguay's avatar
@maguay (replying to @rarjunpillai )
12 months ago

One thing that can help with both of these products is their startup discounts. FullStory offers its first year free for basic usage through Segment's startup discount bundle, and then offers a $2k/yr startup plan after that (more details in Capiche's roundup of startup discounts). Pendo recently launched a startup program for series A or earlier startups, though they don't list the pricing.

2 points
rarjunpillai's avatar
@rarjunpillai (replying to @maguay )
12 months ago

I think Pendo's startup plan is also expensive. It is an amazing product, but might be overkill for startups. We don't have the kind of resources to sit down and configure the whole thing or build dashboards and reports on each event.

I will check out FullStory offer.

1 point
pfista's avatar
11 months ago

I'm not aware of any alternatives that have the same level of support and functionality- we ended up going with Amplitude and got the Account add-on. It's been working well so far.

2 points
steed's avatar
12 months ago

I recommend Baremetrics for Saas.

1 point
rarjunpillai's avatar
@rarjunpillai (replying to @steed )
12 months ago

This is more for revenue analytics. I'm looking for product usage or customer success based data

2 points
steed's avatar
@steed (replying to @rarjunpillai )
12 months ago

You can try smartlook.com it good to screen record and build funnel

2 points
Cetin's avatar
7 months ago

I recommend Countly, a fully featured product analytics platform. Countly has a customer success team also, and prices start at acceptable levels compared to other expensive options out there.

1 point
maguay's avatar
@maguay (replying to @Cetin )
7 months ago

Oh interesting, looks like it's got an open source version to run on your own, too. Feature-wise, how have you found Countly versus other analytics tools?

1 point
Cetin's avatar
@Cetin (replying to @maguay )
7 months ago

Sure, you can run on own as well. Feature wise Countly is more like a complete product for product/marketing/devops and customer experience people, where other solutions are mostly for analytics and (sometimes) for marketing purposes.

1 point
What's the best user onboarding tool: Pendo vs. Stonly vs.?

Let's talk sleek user onboarding tools. Pendo vs. Stonly vs.? What have you found that is easy to integrate and reasonable pricing for an early startup budget?

Chartio is shutting down - closest/best alternative?

Chartio is shutting down, sold to Atlassian: https://chartio.com/ For other Chartio customers out there, wondering what you're planning to switch to? I've been using Chartio for years and really ...

The community for power users.