Question

What is the best B2B product usage analytics solution?

Mixpanel, Amplitude and several others are more for B2C use cases. Coz of this, account level (usage at the company level) grouping is either very tough OR available only at their enterprise-level packages.

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#Mixpanel #Amplitude Analytics #Analytics #Data
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moerderin's avatar
3 months ago

I recommend Cacti. It's an open source product that won't leave you stuck with a vendor-lockin solution.

3 points
maguay's avatar
@maguay (replying to @moerderin )
3 months ago

Is that cacti.net, or something else?

2 points
rarjunpillai's avatar
3 months ago

Looks like Pendo and FullStory are the right answers here. Very expensive for startups. Somebody should copy, paste these startups and sell it for something that is more digestible for startups.

2 points
maguay's avatar
@maguay (replying to @rarjunpillai )
3 months ago

One thing that can help with both of these products is their startup discounts. FullStory offers its first year free for basic usage through Segment's startup discount bundle, and then offers a $2k/yr startup plan after that (more details in Capiche's roundup of startup discounts). Pendo recently launched a startup program for series A or earlier startups, though they don't list the pricing.

2 points
rarjunpillai's avatar
@rarjunpillai (replying to @maguay )
3 months ago

I think Pendo's startup plan is also expensive. It is an amazing product, but might be overkill for startups. We don't have the kind of resources to sit down and configure the whole thing or build dashboards and reports on each event.

I will check out FullStory offer.

1 point
pfista's avatar
2 months ago

I'm not aware of any alternatives that have the same level of support and functionality- we ended up going with Amplitude and got the Account add-on. It's been working well so far.

2 points
steed's avatar
3 months ago

I recommend Baremetrics for Saas.

1 point
rarjunpillai's avatar
@rarjunpillai (replying to @steed )
3 months ago

This is more for revenue analytics. I'm looking for product usage or customer success based data

2 points
steed's avatar
@steed (replying to @rarjunpillai )
3 months ago

You can try smartlook.com it good to screen record and build funnel

2 points
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