Intercom has worked well for us as a growing startup. They have conversations (tickets) that can be updated via chat or email. They also have articles and outbound email options.
The big downside of Intercom is the cost, and how it creeps up as you grow.
We are heavy on email and don't offer live chat support (although I believe they offer it). The integrations are great and it is swift to get new staff working on it without training.
Curious if anyone has any new, favorite survey tools? Are you mainly using Survey Monkey, Typeform and Google Forms?
I recently added 1Password and Backblaze to my "home stack" to coordinate thing within my family. In addition, I use: 1Password - So my wife and I can share passwords Backblaze - Automated ackups...
Do you open Inspect in Chrome or Inspect Element on Safari often—and if so, what are your favorite reasons to use it? Do you check how others pulled off a design, or use it to get around broken thi...