Question

What is the worst-designed product you use, that others consider well-designed?

Inspired by this tweet:

Mentioned
#Slack #Notion #Mailchimp #Marketing #Zendesk #Customer.io
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maguay's avatar
a year ago
Dropbox

It's not terrible—but it's not as simple as it used to be, and simple is what made Dropbox win. It's increasingly confusing which files are shared with whom, and the web interface makes even finding or downloading files take a few more clicks than it seems it should.

10 points
bludrop's avatar
@bludrop (replying to @maguay )
a year ago

Some of the UI design choices make no sense. There are so many places in the UI where filenames are obscured - and there's no way to adjust the UI. This persists in the new Desktop app as well...

3 points
RoyNasser's avatar
@RoyNasser (replying to @maguay )
a year ago

Agreed - in my opinion they forgot about KISS... it used to "just work" but now I find myself considering dumping them (paid) and using simpler file sync

3 points
caseyfulgenzi's avatar
@caseyfulgenzi (via Twitter)
a year ago
Mailchimp

8 points
NBNite's avatar
@NBNite (replying to @caseyfulgenzi )
a year ago

Couldn't agree more! The tool is overcomplicated and personally I find both the UX and the UI to be a bit clunky for such a well-known and used product.

1 point
maguay's avatar
@maguay (replying to @NBNite )
a year ago

I don't hate it per se, but it does always surprise me how much I have to click around to find simple things, such as a list of all subscribers (Audience, then View Contacts ... but I always have to hunt for that latter button). And the formerly "fun" branding with the Freddie monkey is gone now too.

2 points
awwstn's avatar
a year ago
AWS

I don't actually know if AWS is considered well-designed, but any time I need to use their actual interfaces, I get SUPER frustrated.

7 points
forouzani's avatar
@forouzani (replying to @awwstn )
a year ago

Most of my frustration with AWS comes from their security policies and IAMs - there is always some sort of security policy or extra setting blocking some connection.
And I'm supposed to know how it works, since I passed their exam and am an AWS Certified developer. If their certified devs are having problems it says a lot about their design.

1 point
maguay's avatar
@maguay (replying to @awwstn )
a year ago

@gerstenzang on Twitter agrees, over AWS' billing: "I get an email weekly saying they'll suspend my account for an unpaid $0.40. I once spent 30 minutes trying to figure out to how to pay and now just don't bother. Please suspend my account."

1 point
mike_seekwell's avatar
@mike_seekwell (replying to @awwstn )
a year ago

Have you checked out render.com? Have used it myself yet, but looks slick

1 point
maguay's avatar
@maguay (replying to @mike_seekwell )
a year ago

Interesting, looks like a Netlify alternative. Feels like an emerging space for more user-friendly cloud hosting tools.

1 point
carolynz's avatar
@carolynz (via Twitter)
a year ago
Notion

5 points
_dijy_'s avatar
@_dijy_ (replying to @carolynz )
a year ago

Interesting! I'd argue its the one thing I do like about it :)

1 point
jwangARK's avatar
@jwangARK (via Twitter)
a year ago
Zoom

5 points
Brightmetrics's avatar
@Brightmetrics (replying to @jwangARK )
a year ago

For me, it's the Zoom admin system. That is incredibly convoluted.

2 points
hany's avatar
a year ago
Superhuman

3 points
mike_seekwell's avatar
@mike_seekwell (replying to @hany )
a year ago

Explain

1 point
maguay's avatar
@maguay (replying to @mike_seekwell )
a year ago

I liked this reply to another person on Twitter who had mentioned Superhuman as being the worst-designed product:

"I’ve always felt productivity tools have some novelty up front that may be effective for time savings but as they reach critical masses they produce diminishing returns and sometimes even create more work"

1 point
nathansnelgrove's avatar
a year ago
Creative Cloud

It's not even close. Decades ago, Adobe was pioneering software for the Mac. Now, their apps are so full of cruft and so slow that I waste hours considering other alternatives. The thing is, there's nothing that can replace everything Adobe can do.

I am happy to pay this bill every month, but I hate that their software runs as slow as it does. I'm dying for them to take advantage of underlying macOS frameworks and optimizations that could make them the kings of the hill again, but I am beginning to doubt we will ever see that day.

3 points
maguay's avatar
@maguay (replying to @nathansnelgrove )
a year ago

Agreed. There's so much potential—and yet their products get only the smallest of incremental updates it seems.

And when there have been full rewrites, as with Lightroom, they take so much away most people end up staying with the "classic" version.

Was hopeful there would be a major rewrite of much of their software in light of the new iPad version of Photoshop—but it appears not, for now at least.

1 point
avatar
anonymous
a year ago
Zendesk

Don't know if anyone consider Zendesk well designed or not, but I consider it terrible. Couple of years ago they redesigned the interface, but instead of rethinking the ux for modern days, they just applied a skin to their old dashboard. Very disappointing.

2 points
AndrewPenry's avatar
a year ago
Chrome DevTools

If I do it right (or wrong?), I can have several search fields on the screen, and none of them will find what I'm looking for. Also, all of the snap states are too crowded to be useful, so I have to pop it out onto another monitor.

2 points
maguay's avatar
@maguay (replying to @AndrewPenry )
a year ago

The element selector tool also feels very hit-and-miss. I've found Firefox' inspect element better at that.

1 point
eeshers5's avatar
a year ago
Kapost

One of the most confusing interfaces. Really easy to get disorganized on.

2 points
sudheer-1994's avatar

Mailchimp - Hate the interface, it's slow to load & nothing seems to be where it's supposed to be.
Wix - I see a lot of ads & youtube promotions for this. But from my experience, it was really slow & sluggish
Facebook - I think a lot of people would agree on this & do I even need to explain further?

1 point
maguay's avatar
@maguay (replying to @sudheer-1994 )
13d

Agreed on MailChimp. Their service is good; there are some bright spots in the app, and the old fun Freddie monkey branding was fun. But everything seemed to require too many clicks and be hidden somewhere that was a bit hard to find.

Weirdly, a similar problem with Customer.io (that we use now) is they require you to click Save on almost every screen, which is wild since most web apps just auto-save.

1 point
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