The product is built to function sub-optimally and have frustrating shortcomings for users not paying for premium and ultra-premium subscriptions. For example if you want to add subtasks to your individual to do list, you need to select each one (one-at-a-time) and add them all separately.
Sometimes tasks arrive in my inbox without a ton of context. When you've got 3 different projects that all need a "copy review" seeing the tasks "Review the copy" without knowing which project it relates to can mean you need to log into the app to understand where your work is needed. This is a pretty minor issue, might be easy to get around with some naming conventions for tasks and sub-tasks.
Almost every new feature they introduce requires that I upgrade to a higher tier. It is basically cost prohibitive and makes me want to move to another productivity software provider.
The gsheet export is set for some 1hr-ish duration and there is no way to force a refresh... which makes it very hard to work on integrations that are pieced together via gsheet.
Overly task-oriented. Seems to discourage longer form conversations, central documentation, etc.
Can be very noisy if people don't tune their notifications correctly.
There is a weird UX for adding items which frequently results in me adding an empty item to my task list. It’s difficult to explain without a video, but I also feel as if you should not be able to add an empty item to a task list.
I wish the text editing in tasks descriptions was more like a Google Doc. I find myself linking to Google Docs a lot.
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