I dislike that the learning curve to use HubSpot effectively is so steep. If it had a more targeted on-boarding path, it would increase engagement and value for users.
Lack of integrations with google calendar and associated data.
The inability to turn off auto-contact creation across the platform - which plays very much into @JasonYanowitz's critique of the company charging by the number of contacts you have in your CRM.
HubSpot doesn’t fit more advanced use cases due to it’s focus on ease of use and approachability. For example, custom objects are difficult to implement and not supported with much documentation which makes extending HubSpot challenging and prevents some use cases altogether.
As HubSpot looks to expand further into mid market and enterprise, they’ve improved their CRM but are still behind Marketo, Pardot, and Eloqua when it comes to providing a powerful MAP that syncs with Salesforce. Would not recommend their CRM for large orgs as it is meant for SMBs primarily.
Their sequences lack AB testing for subject lines, sending from a new thread within a single sequence, and sales intelligence tiles for quick email customization.
The price, the system is quite expensive compared to other in the same class and segment
Integrations are sometimes spotty. Changes to lists have made things clunky when trying to accomplish certain tasks. The pricing gets EXPENSIVE and only gets more expensive as time goes on.
Pricing can ramp pretty scarily if you don't know what you are doing.
Require developers during the initial set up. Otherwise, you'll spend days trying to figure it out yourself.
I don't like how difficult it is to create custom fields and options for the fields.
The partner / consultant vacuum — where they're more fixed on gaining a commission by selling a plan that is bloated for a business' needs.
Jack of all trades, master of none. Of lately, I have been dissatisfied with the latest new features of it especially around social media reporting and ad management. It often feels like I am compromising on the quality of campaigns on some mediums by relying solely on HubSpot.
What tasks do you find HubSpot best suited for—or is its advantage basically that it does everything, even if not as strong at individual features as competitors?
Not as in-depth as Salesforce with information regarding prospects
One of the issues we're currently running into is that we can't filter what contacts we bring over from Salesforce without completely reworking our role hierarchy + org-wide defaults
Looking for a better way to plan remote meetings across time zones, and keep up with events. What software is doing that best today?
We have 15k newsletter subscribers, and have around ~2k of them in a Slack group. We're starting to encounter issues in terms of community management - specifically, it's hard to pin content like c...
Google lets you subscribe to a calendar using a URL - although when using an Outlook 365 Calendar link, events are copied over once, and then the syncing stops. This seems to be a relatively new is...
Seems like a trade-off...Hubspot does EVERYTHING but that makes it hard to learn. Have you used products in this space that you think have better onboarding/learning curves?