Question

What one thing do you like least about HubSpot?

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#HubSpot
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JasonYanowitz's avatar
almost 3 years ago

Charging by the amount of contacts.

5 points
nickrfrost's avatar
almost 3 years ago

I dislike that the learning curve to use HubSpot effectively is so steep. If it had a more targeted on-boarding path, it would increase engagement and value for users.

3 points
awwstn's avatar
@awwstn (replying to @nickrfrost )
almost 3 years ago

Seems like a trade-off...Hubspot does EVERYTHING but that makes it hard to learn. Have you used products in this space that you think have better onboarding/learning curves?

1 point
davidzshi's avatar
almost 3 years ago

Lack of integrations with google calendar and associated data.

2 points
NBNite's avatar
2 years ago

The inability to turn off auto-contact creation across the platform - which plays very much into @JasonYanowitz's critique of the company charging by the number of contacts you have in your CRM.

2 points
fresholdidea's avatar
almost 3 years ago

HubSpot doesn’t fit more advanced use cases due to it’s focus on ease of use and approachability. For example, custom objects are difficult to implement and not supported with much documentation which makes extending HubSpot challenging and prevents some use cases altogether.

As HubSpot looks to expand further into mid market and enterprise, they’ve improved their CRM but are still behind Marketo, Pardot, and Eloqua when it comes to providing a powerful MAP that syncs with Salesforce. Would not recommend their CRM for large orgs as it is meant for SMBs primarily.

1 point
kcurryl2g's avatar
almost 3 years ago

Their sequences lack AB testing for subject lines, sending from a new thread within a single sequence, and sales intelligence tiles for quick email customization.

1 point
kirill_gertman's avatar
almost 3 years ago

None of the products are actually great

1 point
conors10's avatar
almost 3 years ago

It's expensive to run, and I get the impression it can get super costly if you scale significantly.

1 point
Oliveappchris's avatar
almost 3 years ago

No ability to send multiple emails at once

1 point
johncooleydk's avatar
almost 3 years ago

The price, the system is quite expensive compared to other in the same class and segment

1 point
bhsuperman's avatar
almost 3 years ago

Sequences costs a lot of money.

1 point
nthgol's avatar
almost 3 years ago

I find contact importing confusing

1 point
apatriq's avatar
almost 3 years ago

Content management system is not good

1 point
maguay's avatar
@maguay (replying to @apatriq )
almost 3 years ago

What about the content management system didn't work well for your team?

1 point
danieldcn's avatar
almost 3 years ago

Api access is only in premium editions. 🤷🏻‍♂️

1 point
SkyCapture's avatar
almost 3 years ago

Integrations are sometimes spotty. Changes to lists have made things clunky when trying to accomplish certain tasks. The pricing gets EXPENSIVE and only gets more expensive as time goes on.

1 point
sg_gabriel's avatar
almost 3 years ago

Pricing can ramp pretty scarily if you don't know what you are doing.

1 point
ethanlurk's avatar
almost 3 years ago

Require developers during the initial set up. Otherwise, you'll spend days trying to figure it out yourself.

1 point
danfrg's avatar
almost 3 years ago

It's a bit too rudimentary to make complicated sales systems work correctly.

1 point
SharudAgarwal's avatar
almost 3 years ago

I don't like how difficult it is to create custom fields and options for the fields.

1 point
aidy_love's avatar
almost 3 years ago

The partner / consultant vacuum — where they're more fixed on gaining a commission by selling a plan that is bloated for a business' needs.

1 point
Patticus's avatar
almost 3 years ago

Attribution isn't built in automatically. You have to build it.

1 point
trbuckley's avatar
2 years ago

The API isn't as complete as we would like

1 point
thevishal92's avatar
2 years ago

Jack of all trades, master of none. Of lately, I have been dissatisfied with the latest new features of it especially around social media reporting and ad management. It often feels like I am compromising on the quality of campaigns on some mediums by relying solely on HubSpot.

1 point
maguay's avatar
@maguay (replying to @thevishal92 )
2 years ago

What tasks do you find HubSpot best suited for—or is its advantage basically that it does everything, even if not as strong at individual features as competitors?

1 point
Matt_Morrison8's avatar
2 years ago

Not as in-depth as Salesforce with information regarding prospects

1 point
sqs's avatar
2 years ago

Can't get a URL permalink to a specific comment or other piece of activity on a deal/company

1 point
avelez89's avatar
2 years ago

The blog is pretty ugly, and emails templates are pretty ugly as well. We eventually moved our Blog to Webflow.

1 point
chris_bohlman's avatar
2 years ago

One of the issues we're currently running into is that we can't filter what contacts we bring over from Salesforce without completely reworking our role hierarchy + org-wide defaults

1 point
sonix15's avatar
2 years ago

The charge for contacts. It's way too steep.

And if I can add another, a lot of the modules aren't as brilliant as marketed. Still have to run spreadsheets for doing more.

1 point
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