Question

What one thing do you like least about Salesforce?

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#Salesforce
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m_doc's avatar
2 years ago

The configuration makes it difficult to deal with our complex customer hierarchies, which also leads to issues throughout the PO generation process, and ultimately the billing process

5 points
everettchase's avatar
2 years ago

Careful, you might die by a million cuts because easy or user friendly doesn't describe much of this platform.

3 points
awwstn's avatar
@awwstn (replying to @everettchase )
2 years ago

ha! I agree generally. Anything specific you think they could to to tighten up the UX?

1 point
patrick_hudgins's avatar
2 years ago

Salesforce still requires massive amounts of data entry on the part of the individual user. You can avoid a fair amount of this if you have an admin who has end-user experience in mind during customization.

3 points
morrisonOC's avatar
2 years ago

It can get expensive and some of the functionality isn't very customizable

1 point
aswinsam's avatar
2 years ago

Using it feels like I'm back in the 90s.

1 point
rishabhkaul's avatar
2 years ago

Pricing. Just too expensive for doing lots of API calls for refreshing data as well as when users increase (csm, account managers, AEs)

1 point
ventsy's avatar
2 years ago

It could be slow sometimes.

1 point
typesfast's avatar
2 years ago

It's really expensive.

1 point
max_bergen's avatar
2 years ago

The user interface is clunky and slow, plus trying to buy software from them is one of the worst experiences b2b experiences I've had.

1 point
apnestico's avatar
2 years ago

It's impossible to administrate and infinitely complex

1 point
Rasa_HQ's avatar
2 years ago

Customisation - necessary

1 point
HarisIkramH's avatar
2 years ago

The prices, especially the sticker prices are very expensive. They typically have a deep discount matrix but you only have ability to negotiate as a large company.

It’s very expensive for startups and SMBs, even with their new essentials bundle

1 point
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