Question

What software do you wish existed?

What software are you looking for that you've never been able to find, and wish there was something for that exact use case?

Maybe there's something that almost fits your needs but not quite. Or maybe you are getting by with another product, but would jump instantly if there was something better. Or perhaps, there's no software in the world that does anything like what you need.

That tool might be hiding out there—so maybe the Capiche community can help you find it!

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DCasha's avatar
2 months ago

I would like a tool to better organize/group my social media followers and their content across Twitter, Facebook, Instagram, LinkedIn. Am I following the same person on all 4 platforms and are they posting the same thing across all 4 platforms = overkill OR do I have a quiet Linkedin connection that posts a lot on Instagram and I should follow them there?

7 points
maguay's avatar
@maguay (replying to @DCasha )
2 months ago

Oh wow that’s a great idea. Even the apps that did combine social network feeds just showed the raw feeds from each service together in one place. Nuzzel does something towards this, showing popular links from across all your networks so you don’t see the same thing shared by 3 people say, but fully combining updates across networks would be incredible (Or disconcerting, as some people would seem wildly different on one platform versus another).

Unfortunately I bet social media APIs today wouldn’t allow that to be built, though I do wonder if it would be possible.

1 point
kevinhui's avatar
@kevinhui (replying to @DCasha )
a month ago

This is something I'd love to see. Some people are good in that they know the difference in content suitable for each platform and post accordingly. But there are some who post the same across the various platform which I find myself following one their less dominant platform but it's a lot of manual labor.

1 point
ramykhuffash's avatar
2 months ago

I would love a tool where you could upload a screencast and it would automatically censor/blur personally identifiable information, like email addresses and phone numbers. I do a lot of screen recordings for pageflows.com and editing this stuff out is a pain. I imagine machine learning would make this possible.

Another one would be some sort of AI that would make audio recorded with a crappy Mac/iPhone mac sound great, like it was recorded with a good mic. I've been told this isn't possible, but I refuse to believe that!

5 points
maguay's avatar
@maguay (replying to @ramykhuffash )
2 months ago

That’s a fascinating idea on auto-redacting information. Seems like something that would be ideal for Apple and Google to build into the default Photos apps. With screenshots especially, devices would have some data on which content is sensitive and then potentially use that to redact it in screenshots.

Google Cloud has an API to redact sensitive text, so a roundabout way could be to OCR an image, use the API to figure out which text needs redacted, then use the OCR engine to find and redact that text in the image—but that’d be rather complicated. There are a few options here for PDFs already, including redacted.ai which I haven’t used but just discovered, but there’s definitely more that could be done here.

On audio recording, Krisp.ai’s app says it removes background noise from calls, so that’s a start. There are also hardware changes that are helping here, including dual mics on newer iPads. Somehow after this year’s growth in work-from-home, I bet built-in mics and front-facing cameras will get more attention in newer device updates.

1 point
ktimesk's avatar
2 months ago

I would love to see a collaborative SAAS/Social media software that (a) does not prey upon the frailties of the human mind and its psychology (b) does not treat humans as a product (c) treats humans and their privacy as sacrosanct and non-negotiable.

3 points
mikestaub's avatar
@mikestaub (replying to @ktimesk )
2 months ago

I am building peapods.com, which is exactly this. We are subscription-based and federated using the ActivityPub protocol. This way users can own and protect their data and privacy. Follow me on twitch.tv/mikestaub as I livestream the development.

4 points
maguay's avatar
@maguay (replying to @ktimesk )
2 months ago

Feels like group chats—especially those decoupled from social platforms and with encryption, like Signal—are the closest to that today. It does seem there’s more than enough space for a new social network that emphasizes privacy and being non-addictive.

1 point
jumbld's avatar
2 months ago

I’d love my email tool to understand the parts of an email I really look for and highlight them to make it easy to scan through emails faster.

In confluence emails, I’m looking for the changes. In Freshdesk notifications, the note and the link to the ticket matters most.

Maybe I could highlight emails coming in and then the algorithm learns the best ways to highlight parts of an email going forward. I’d pay for an email client which could do this or an extension on top of Gmail?

3 points
maguay's avatar
@maguay (replying to @jumbld )
2 months ago

Interesting. Gmail does this to a tiny degree, recognizing unsubscribe links in newsletters, event dates in tickets and invites, and links. Seems like there could be a lot more of this, though, especially from standardized, templated notification emails! Do it right and you’d almost have a personalized, customized notifications feed built from email.

1 point
jumbld's avatar
@jumbld (replying to @maguay )
2 months ago

Exactly! The Updates tab in Gmail could transform into a contextual + actionable notification feed

2 points
yoni_ops's avatar
2 months ago

I'd love to see two:
1. A worthwhile travel booking platform with smooth booking and approval processes - not Egencia, Concur etc.
2. A handful of the various SaaS that we use day to day under one roof - less fragmentation

2 points
GraceMra's avatar
@GraceMra (replying to @yoni_ops )
2 months ago

Hi Yoni! For the 2nd point you mentioned, thats actually what we do at outmind.ai - to put all your data searchable in the same interface! :)

2 points
maguay's avatar
@maguay (replying to @yoni_ops )
2 months ago

On travel: One thing to add there would be better combined door-to-door travel and lodging booking, both for consumer and business travel. Uber/Grab/et al help the last mile part, but would be interesting to book travel and have everything laid out—something that booked a ride to the airport, suggested when an airport express train is the best option, shipped you a metro card in the arrival city ahead of time, etc. And then that could be taught your lodging and travel preferences and suggest better options from the start. Amazing how many flight/hotel booking apps there are and yet how similar the offerings are (and how consolidated the industry is after acquisitions).

On SaaS bundles: Curious, are you using Office 365, and if so, what do you think of the newer products they’ve added including Teams? Seems they’re trying to build a new work software bundle alongside Office, though remains to be seen if any newer Microsoft apps can gain mindshare over best-in-breed standalone apps like Slack.

It does seem like a few mergers and acquisitions could turn into a strong SaaS bundle offering; imagine a Slack/Airtable/Notion/Superhuman bundle.

1 point
DCasha's avatar
@DCasha (replying to @yoni_ops )
2 months ago

On travel, we haven't cracked the social alignment yet - how can we better find out our friends or their friends are where we are going?

1 point
brnt's avatar
@brnt (replying to @yoni_ops )
2 months ago

Re 1) what do you think of Travelperk?

1 point
yoni_ops's avatar
@yoni_ops (replying to @brnt )
2 months ago

Haven't used it yet. Unfortunately, these platforms are quite sticky, which makes it tough to switch them out as newer and better ones come out. We've researched the following ones:
Concur

NuTravel

Egencia
AmEx

AmTrav

TripActions
Upside

TravelWits

Carlson Wagonlit

Corporate Traveler

TravelPerk

AmTrav and Upside seem to be the best on paper, but I'll explore all of them further later on.

1 point
siddxxvii's avatar
@siddxxvii (replying to @yoni_ops )
2 months ago

check out travelperk.com, try it they have free trial period. Its exactly what you said above.

1 point
siddxxvii's avatar
@siddxxvii (replying to @siddxxvii )
2 months ago

ah just noticed people have already mentioned.

1 point
yoni_ops's avatar
@yoni_ops (replying to @siddxxvii )
2 months ago

Your added comment reinforces it. Happy that there's a viable solution out there. I'll check it out asap.

2 points
JurajPal's avatar
2 months ago

I wish there was a tool that would combine all the messages and requests a person gets as SMS, WhatsApp, Facebook Messenger, etc. and makes it a seamless link between the messaging channel and calendar.

You're trying to schedule a catch with a friend over Messenger, an old colleague is emailing you to get some time together, and the list goes on.

2 points
maguay's avatar
@maguay (replying to @JurajPal )
2 months ago

That would truly be helpful. Feels like I have one chat app per contact at times.

Adium and other chat apps did that back in the day for IRC, AIM, and other instant messaging services—and at least on the customer support side, there are tools like Front that can combine email along with a few chat and social media services. But I don’t think there are any consumer apps that do this yet. And then integrating it all with calendar would take it to the next level.

1 point
JurajPal's avatar
@JurajPal (replying to @maguay )
2 months ago

True. I came across texts.com earlier today which sounds like it's solving some of these pains but don't have access yet to try it out.

2 points
maguay's avatar
@maguay (replying to @JurajPal )
2 months ago

Interesting! Would love to hear how it works when you get access!

1 point
NBNite's avatar
2 months ago

Not exactly a software but.. why in 2020 can we not leave native video voicemails?? Unanwered FaceTime calls (iPhone) just end and give you the option to text the person. Yes - you can record a video and send it as a text, but this should be native across all major phone carriers by now.
And on a similar phone-inefficiency note, two major upgrades needed for texting:
1) Remind me about this text later
2) Threads/Reply to for specific messages

Straight out of the Slack notebook, these features shouldn't be too difficult to implement and would be game changing.

2 points
maguay's avatar
@maguay (replying to @NBNite )
2 months ago

That's a great idea—even voice messages when someone doesn't pick up an app-based call would be a start! You could send a video message in chat (so in iMessage for FaceTime or in Messenger for Messenger calls), but that takes extra steps and isn't something I bet most people would do today.

Similar to what @JurajPal said about chat apps, we also need a better way to combine all the major calling apps. Not only do you have to keep a ton of chat apps around today, you also have to use the right app to call the right person. The iPhone's phone app now showing internet calls helps, but deeper integration would be amazing.

2 points
okaybadger's avatar
2 months ago

1, A universal no-code API which every SaaS will integrate into their core platform, allowing them to connect to other SaaS that use the same API, rather than the user having to use Zapier to achieve that for themselves. I think StoryScript is already doing some kind of it, but not sure because they don't public beta yet.
2, A platform to help me create macros for every SaaS I use. Some sort of RPA, but like an overlay on the browser to create automation inside a SaaS tool. I don't have much hope in waiting for the SaaS to bring automation to their own platform.

1 point
maguay's avatar
@maguay (replying to @okaybadger )
2 months ago

The closest thing we’ve got to a universal no-code API today would be webhooks, as they’re something many apps both offer to export data and can receive to import data, though there is still no standardization on how or what data is included in those. The difficult thing here is similar to the issue with CSV exports: Every app gathers slightly different data, calls the data different things, and organizes/formats it in slightly different ways. One little change, and the two apps essentially don’t speak the same language, and thus you need Zapier-style tools to be the translator. If there was an ISO standard for data interoperability, especially for basics like contact formatting and such, that could be a massive step forward.

On creating macros for web apps, on a Mac you could use Automator to create actions that you can repeat in web apps. There’s also the Wildfire add-on for Chrome to do something similar. Both are likely to have trouble with more complex tasks, but they’re definitely helpful for speeding up basic, clearly definable steps.

2 points
okaybadger's avatar
@okaybadger (replying to @maguay )
2 months ago

Thanks for suggesting Wildfire. Right now I'm using UI.Vision, which is doing something similar. But what these apps are lacking are the ability to be triggered by an event inside the web app. The easiest solution I could think of is to have them read my screen and trigger the action when a keyword appears or a button is clicked, although it's not reliable. The best thing is to have built-in automation right inside a Saas, like ClickUp does. I hope soon more people will appreciate these features and demand more SaaS to do that.

2 points
maguay's avatar
@maguay (replying to @okaybadger )
2 months ago

Ah yeah, triggering automatically typically requires either built-in automation tools, or something like Zapier that's watching for webhooks or API post events. Deeper integration would be amazing.

1 point
kaavee315's avatar
2 months ago

I would love for something that can solve social engineering fraud. As a fintech B2C company, it is a big problem. The tool can probably detect when the user is using teamviewer or anydesk while using the application and give a red signal. Probably it can use activity history too to predict the chances that an account has been compromised.

1 point
maguay's avatar
@maguay (replying to @kaavee315 )
2 months ago

Services like Stripe Radar (as part of their standard payment processing) are designed for this, but it would be interesting to add in additional local-device details to check for the probability of fraud based on software that’s running. That would come with some privacy concerns though.

2 points
ubik2020's avatar
2 months ago

A media monitoring software where you could aggregate complementary news contents on any specific subject from multiple sources (ideally multiple languages). The aim would be to get any story in more details in one block divided into sections.

1 point
maguay's avatar
@maguay (replying to @ubik2020 )
2 months ago

Google News and Techmeme do that for finding stories that cover the same topic, but something that pulled out the important details/paragraphs from each would be fascinating.

1 point
AlfieNSC's avatar
2 months ago

It would be awesome if there was a Team inbox Saas like Front which we currently use. That could have Dialpad SMS as a channel that way our Customer support can see SMS coming in and reply to them within a team inbox Channel. ; )

1 point
maguay's avatar
@maguay (replying to @AlfieNSC )
2 months ago

Front lists something like this for Twilio, where you can have a shared team inbox for SMS messages—and they also show a Dialpad integration, though the example page doesn’t quite show if you can view and reply to SMS messages or not. Have you tried that yet?

1 point
AlfieNSC's avatar
@AlfieNSC (replying to @maguay )
2 months ago

@maguay we currently use the Dialpad integration with ForntApp and unfortunately we cant connect or log SMS from Dialpad but maybe they will add this in the future. ; )

1 point
maguay's avatar
@maguay (replying to @AlfieNSC )
2 months ago

Gottcha, yeah, that would be ideal!

1 point
PrashantPandey's avatar
2 months ago

As the ML/AI capabilities are increasing and it is becoming more and more necessary to separate what is fake and what is real (deepfakes, AI generated news report etc), I perceive a tool, which can help us understand what is fake and what is not, as to be very helpful and powerful and applicable in wide range of domains. Its applicable in Social media, news, Internet chats etc. If the tools doesnt exist in place, the effect of fake news can be detrimental and can create havoc in the modern fragile world where we already have seen few examples in BLM movement and the Pandemic.

1 point
jeanlaf's avatar
2 months ago

I'd love to have a tool that connects to my analytics tools, ad platform tools, CMS, and payment tools, and that will give me the exact ROI of all our marketing actions, while recommending me which attribution model to use, given our business. I feel we would invest more in marketing if we knew this along with the time to purchase.

1 point
maguay's avatar
@maguay (replying to @jeanlaf )
2 months ago

That would be incredibly useful. Seems today you could build something like that with BI tools like Power BI, Tableau, even Amplitude perhaps if you feed all your data into it, then build customized dashboards. Still would take a lot of work to normalize the data and get clear insights from it.

1 point
sabareeshnikhil's avatar
2 months ago

I’d love to see an app that allows you to bubble up contacts I haven’t spoken with in some time so that I can renew relationships with them.

1 point
ptoro's avatar
@ptoro (replying to @sabareeshnikhil )
2 months ago

Check out UpHabit: https://uphabit.com/
They have reminders to keep in touch with contacts like you're looking for. You can add notes and tags for each contact too. My favorite feature is the timeline view where you can see the contacts/details you added recently. It's great for when you forget someone's name but you remember you met them last week for example.

2 points
maguay's avatar
@maguay (replying to @sabareeshnikhil )
2 months ago

That’s a great idea! Basically would be a personal CRM, built around keeping relationships going rather than closing sales.

1 point
ZoonaKhan's avatar
2 months ago

I wish there's a tool where I can manage my to-do-list synced on all devices. There exist many productivity tools but I want one where I can categorize and sub-categorize my tasks, add tags and share common tasks with the team. There are many solutions available like Airtable and Notion but most of these tools are complex in terms of usability. I'm looking for a tool as simple as Notes but focused for to-do-list.

1 point
maguay's avatar
@maguay (replying to @ZoonaKhan )
2 months ago

A to-do list app that could pull in lists from other task and project management apps would be incredibly helpful for people who work on teams with multiple project management tools. For now, the best option there is to use tools like Zapier to watch project/to-do list apps for new tasks, and copy them into your primary to-do list app.

Sounds like you may just want one simpler to-do list app that works on all your devices though. For that, the apps recommended in this discussion about favorite to-do list apps might have some tools that’d be helpful, or this list of Wunderlist alternatives. Wunderlist was a great simple to-do list app that basically gave you a checklist of tasks on every device, and little more—and its successor Microsoft To Do is fairly similar. Apple Reminders works well if you only have Apple devices. Todoist is a tad more complex, but still could be another good option, and it works everywhere.

Curious what you’ve tried so far?

1 point
gokuld's avatar
2 months ago

I would love a lightweight task manager like Asana with robust knowledge management functionality, similar to Notion or Confluence, and roadmapping features (similar to Roadmap). In theory, Notion gets close to accomplishing all of these objectives but it's a pretty poor Asana replacement, in my opinion, and doesn't match Roadmap (feature for feature).

1 point
maguay's avatar
@maguay (replying to @gokuld )
2 months ago

"Asana with knowledge management" made me think Basecamp—but the closet thing they offer to roadmapping is hill charts, which are far more of an abstract, high-level overview than an actual gantt-chart style roadmap plan.

I haven't used it personally, but a bunch of people in Capiche have recommended ClickUp, and it looks like it might cover what you're looking for. Or Monday.com, which has interesting tasks on visualizing progress, though I don't think it has knowledge management tools.

1 point
egg_ert's avatar
@egg_ert (replying to @gokuld )
2 months ago

Which use case would you look at, product management?
We're working on smart ticketing plus knowledge management, but for internal service at backhq.com - depending on the use case I might now alternatives though.

1 point
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