Our team currently uses Ring Central solely for the price point and flexibility of a monthly contract. Beyond pricing, the issues range from horrendous customer support to limitations integrating with third-parties. Any suggestions for alternatives? Hubspot integration a plus!
(side note - we've explored Aircall, specifically because of their native Hubspot integration but they don't offer SMS/texting and cannot host conference calls)
If both SMS and a HubSpot integration are important, I'd suggest Dialpad, however, the SMS part does not integrate with HS. We use Zoom as we use it for meetings and chat (instead of Slack), so having all communication in one solid app/product is super valuable. While SMS and HS integration are also super valuable for us, we use Zipwhip for SMS (you can use the same phone number) and outbound calls we typically do right within HubSpot so they are logged. The other main reason we're willing to be on this ride with Zoom is that we trust and feel strongly about their product development and that SMS and a HubSpot integration will be there shortly.
What's great about Dialpad is it just works, and the pricing doesn't blow a smaller size business out of the water. Nice native apps, but also you can just have the texts and calls forwarded to you as well. Works with a hardware "landline" if needed, and the integration with Uberconference makes it even better for us. One thing I super loved was I being able to port in my Google Voice number that I've had for years.
A few months ago after Zoom launched their Zoom Phone solution, we switched and it's been great for us. If you are using Zoom or a similar solution, see if they have a phone/VOIP option. I don't think Zoom Phone has SMS/texting yet, but they have lots of other features.
We are considering CrazyCall, still on the trial period, will be adding more insight on it after some time. Meanwhile I'll be glad to hear some CrazyCall experiences if there are some.
Mixpanel, Amplitude and several others are more for B2C use cases. Coz of this, account level (usage at the company level) grouping is either very tough OR available only at their enterprise-level ...