Question

What's the best VOIP service for a start-up/small business?

Our team currently uses Ring Central solely for the price point and flexibility of a monthly contract. Beyond pricing, the issues range from horrendous customer support to limitations integrating with third-parties. Any suggestions for alternatives? Hubspot integration a plus!
(side note - we've explored Aircall, specifically because of their native Hubspot integration but they don't offer SMS/texting and cannot host conference calls)

Mentioned
#Dialpad #HubSpot #Zoom
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_dijy_'s avatar
a year ago
I've done so much research in what I call "paid trials"

If both SMS and a HubSpot integration are important, I'd suggest Dialpad, however, the SMS part does not integrate with HS. We use Zoom as we use it for meetings and chat (instead of Slack), so having all communication in one solid app/product is super valuable. While SMS and HS integration are also super valuable for us, we use Zipwhip for SMS (you can use the same phone number) and outbound calls we typically do right within HubSpot so they are logged. The other main reason we're willing to be on this ride with Zoom is that we trust and feel strongly about their product development and that SMS and a HubSpot integration will be there shortly.

11 points
NBNite's avatar
@NBNite (replying to @_dijy_ )
a year ago

Very interesting to hear that your team uses Zoom for inter-office communication over Slack - I've only ever thought of it as an external use platform.
The big issue with calling straight through Hubspot is that inbound calls don't get logged and if you get a call back after making 10-15 dials, you often have no idea who it's from.
The HS integration is priority #1 with SMS integration a close seond; I'm going to look more into Dialpad this week and will keep you posted!

Thanks for the input @dijy!

2 points
jmitch's avatar
a year ago
Highly recommend Dialpad

What's great about Dialpad is it just works, and the pricing doesn't blow a smaller size business out of the water. Nice native apps, but also you can just have the texts and calls forwarded to you as well. Works with a hardware "landline" if needed, and the integration with Uberconference makes it even better for us. One thing I super loved was I being able to port in my Google Voice number that I've had for years.

8 points
shedd's avatar
@shedd (replying to @jmitch )
a year ago

If you need integrations note that Dialpad will only give you access to their API on the Enterprise plan, which required 100 seats min. While they have some pre-built integrations on the Pro plan, if you're doing anything custom, you're out of luck unless you're a large org. We actually moved to RingCentral specifically because of this and found their integrations - Salesforce + custom data integrations via the API - to be stronger than any competing offering.

5 points
NBNite's avatar
@NBNite (replying to @shedd )
a year ago

@shedd - how have you found the move over the RingCentral? Of course the price is hard to bear but our biggest quam has been their lack of any sort of client service and general incompetence when needing support of any kind.

1 point
shedd's avatar
@shedd (replying to @NBNite )
a year ago

I certainly struggled with our first account manager! Beyond that, for the 2 technical issues that I've worked with them on (both relating to integrations, one custom), I had a lot more luck once I had the query escalated to a tier 2 rep, which seemed to be easy based on the type of question asked. Both of the tier 2 reps were much better. Fortunately, I haven't needed to deal with their support team that much (knock on wood!).

4 points
bludrop's avatar
a year ago
Something integrated with your videoconferencing service

A few months ago after Zoom launched their Zoom Phone solution, we switched and it's been great for us. If you are using Zoom or a similar solution, see if they have a phone/VOIP option. I don't think Zoom Phone has SMS/texting yet, but they have lots of other features.

5 points
NBNite's avatar
@NBNite (replying to @bludrop )
a year ago

Thanks @RosovConsulting!
Big fan of Zoom (haven't tried their phone solution as of yet), although the inability to text is a big limitation for us. Aircall works closely with an SMS partner but we were mostly hoping to find an all-in-one provider, even if it was not the cheapest option.

3 points
bludrop's avatar
@bludrop (replying to @NBNite )
a year ago

I think SMS/texting might be on their roadmap. Could be worthwhile to reach out to them and see...

2 points
NBNite's avatar
@NBNite (replying to @bludrop )
a year ago

Thanks - I plan to do that this week and will keep you posted!

2 points
canerenberk's avatar
a year ago
Just trying CrazyCall

We are considering CrazyCall, still on the trial period, will be adding more insight on it after some time. Meanwhile I'll be glad to hear some CrazyCall experiences if there are some.

2 points
NBNite's avatar
@NBNite (replying to @canerenberk )
a year ago

@canerenberk I've never heard of CrazyCall - please keep us posted on the trial and your overall thoughts!

1 point
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