Question

What's the hardest thing to find about software?

What do you end up looking for over and over again in the software you use most? Or, when you're considering using new software, what info do you want to find about that software that you you can never seem to locate?

What new sections should we put in the Capiche Wikis to help you not have to search for that data next time?

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DCasha's avatar
2 years ago

How to cancel the software

5 points
maguay's avatar
@maguay (replying to @DCasha )
2 years ago

Great point, that is usually hard to find!

1 point
awwstn's avatar
@awwstn (replying to @DCasha )
2 years ago

I love this idea!

1 point
NBNite's avatar
2 years ago

A quick reference to the products FAQ or community board.
I find that most of the time that I've run into an issue, other folks have asked the same questions / run into similar issues when using the tool and either the company itself or members of the community have addressed it. I've begun bookmarking these pages for tools I use most often but there's a ton of value to having that information readily available.

Possibly adding an FAQ widget or most common questions section to a products Capiche Wiki can be a quick channel for users to reference.

3 points
maguay's avatar
@maguay (replying to @NBNite )
2 years ago

Good call! Some of those are getting answered in Capiche community pro tips, so could potentially be good to organize those along with official FAQs from the product together.

1 point
drorogen-'s avatar
2 years ago

Screenshots!
Particularly of admin tools.
I'm a product manager and when i need inspiration for internal / B2B admins I always hit a wall.

2 points
maguay's avatar
@maguay (replying to @drorogen- )
2 years ago

Good point! When products do show screenshots on their landing page, they typically only show the core interface, not admin screens. Would need to potentially redact more sensitive data first, but that could be a great thing to put in product profiles.

1 point
pcuellar's avatar
2 years ago

Who has invested in the company

1 point
maguay's avatar
@maguay (replying to @pcuellar )
2 years ago

Interesting. Do you have any favorite resources you tend to check for investor info on companies? And do you take that into consideration when choosing software to use in your work, or when considering investing in a software company?

1 point
zllynx's avatar
2 years ago

List of current customers plus their scale and specialisation. Big name customers listed are sometimes out of date and they are not using the tool anymore, whilst for the small customers I have to google every single one sometimes

1 point
maguay's avatar
@maguay (replying to @zllynx )
2 years ago

That's a neat idea, to see which types of companies use the software! Do you usually check case study stories for this?

1 point
zllynx's avatar
@zllynx (replying to @maguay )
2 years ago

Yes, but they are often outdated. Asking the network often brings better results.

2 points
wsjjacky-'s avatar
2 years ago

When I get a software, the first question I would ask is "how to fully utilize it for my work/life?" And I guess that's the most important (at least for me) question to ask about any software.

However, coming back to the question, if I have to look for a feature/button over and over again in the software I use most, that means there's a fatal design problem with the software and I probably should replace it with another one.

When we first use a software, we think we're the master. But the more we rely on it, the more we can't live w/o it, and we find the software becomes our master. Yes, I'm talking about Facebook. 🤷🏻‍♂️ Beware of the software.

1 point
maguay's avatar
@maguay (replying to @wsjjacky- )
2 years ago

Good point on features that are hard to find.

Do you have any tricks to help you figure out how to fully utilize software in your work before you adopt it?

1 point
wsjjacky-'s avatar
@wsjjacky- (replying to @maguay )
2 years ago

I would usually ask questions like:
1) What do I need to get done w/ this app? In case you lost yourself in the app and become a slave of your tool;
2) How people are using this app for their work/life? Best practices (you can probably find some on Youtube) are definitely helpful to save some time;
3) Is there any other apps that can do this better? Don't hang yourself on the first tree you meet:) I compared Obsidian and Roam Research and decided to go with the O.

1 point
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