We used to use Zendesk, so I'm somewhat familiar, but wondering if anything cool has been launched in this space recently. Table stakes would be ability to assign tickets, add status, and have backchannel conversations.
The "perfect" ticketing system I still really don't think is available out there ;) There's a lot of hype amongst the traditional players, Zendesk including towards pivoting more towards true omnichannel support - which means chat, tickets, phone, SoMe all in one platform. We use Intercom in our shop, but that has it's limits - we've recently done a huge market research and I think it's worth having a look at the following vendors:
I'm trying to find an excuse to use FrontApp for something. Seems really good.
Anyone use Gorgias?
I haven't used it but I like their branding...which is enough to make me try any product.
But, I don't have use for helpdesk stuff right now...
With that being said...are there too many helpdesk solutions?
My company is looking to switch platforms for our customer-facing documentation of our SDK. We currently use a mix of Confluence and isolated PDF's, but we are looking for something a little more p...
Curious if anyone has any new, favorite survey tools? Are you mainly using Survey Monkey, Typeform and Google Forms?
I recently added 1Password and Backblaze to my "home stack" to coordinate thing within my family. In addition, I use: 1Password - So my wife and I can share passwords Backblaze - Automated ackups...