Question
Which software has fantastic support?
Would love to hear your stories of great customer support interactions and projects you're loyal to for their support as much as for their product.
Mentioned
#Project Management #Email Marketing #Team Chat #Design #DevelopmentShare
AWS
I realize that AWS isn't exactly a piece of software, but their support goes above and beyond to define and resolve issues. It is also very reasonably priced for the quality of support.
We do pay for a support plan. Depending on the size and purpose of the account, we select different tiers. That being said, they have always treated us the with the same level of support with just a marginal wait time difference.
Gusto
As new Gusto users, it has been such a pleasant and welcome experience working with a team that prioritizes customer support and the client experience so strongly. When onboarding any new saas tool or provider, our team always wants to know about the different support channels/options available, and Gusto has us covered with phone, email, and chat support. Thus far, the representatives have only been friendly and knowledgeable, and the interactions have been enjoyable - something to look for in any software but amazing to have in your payroll and benefit provider.
Stripe
my most recent @stripe support interactions have been really impressive.
they dug into the issues and looped in the relevant expertise—unprompted by me—until they had a good answer.
awesome work @patrickc and co.
WPEngine
Always available and super knowledgeable staff. Exactly what you need for managed hosting.
Apollo for Reddit
Weird answer, I know; but this is the best support and strongest community around a software product I’ve seen in quite some time.
Great support can come from everywhere. That's really great to hear, though—and seems like it makes sense, as the Reddit community would flock to an app that takes the community seriously.
Curious: What specific things make their community feel stronger than other products you've used?
Amazon Anything
Jeff Bezos has created a tech behemoth based on great products, services, and CX. I'm routinely taken aback by how simple it is to get ahold of an Amazon rep for AWS, etc. and easily settle/resolve bugs, errors, disputes, etc. Contrast Amazon with another tech giant, like Facebook, and the difference is night and day.
not for consumers though! the support for the average consumer is not one of their strengths. (try returning something and you'll see what I mean haha.)
I've actually been impressed with it the few times I've used it...very rare that I need to, but a few months ago I quickly got a highly competent person on the phone and they sorted my issue out.
I actually have nothing but good things to say about Amazon’s B2C offering. Their agents always quickly resolve my problems, especially for returns.
Superhuman
So fast, so helpful, so efficient. Needed them to change my title and they got back to me and fixed it in ~5 min.
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AWS would definitely count—and that's great to hear on their support. Does your team pay for a support plan?