Question

Which software has fantastic support?

Would love to hear your stories of great customer support interactions and projects you're loyal to for their support as much as for their product.

Mentioned
#Project Management #Email Marketing #Team Chat #Design #Development
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arbdotdev's avatar
3 years ago
AWS

I realize that AWS isn't exactly a piece of software, but their support goes above and beyond to define and resolve issues. It is also very reasonably priced for the quality of support.

10 points
maguay's avatar
@maguay (replying to @arbdotdev )
3 years ago

AWS would definitely count—and that's great to hear on their support. Does your team pay for a support plan?

4 points
arbdotdev's avatar
@arbdotdev (replying to @maguay )
3 years ago

We do pay for a support plan. Depending on the size and purpose of the account, we select different tiers. That being said, they have always treated us the with the same level of support with just a marginal wait time difference.

3 points
NBNite's avatar
3 years ago
Gusto

As new Gusto users, it has been such a pleasant and welcome experience working with a team that prioritizes customer support and the client experience so strongly. When onboarding any new saas tool or provider, our team always wants to know about the different support channels/options available, and Gusto has us covered with phone, email, and chat support. Thus far, the representatives have only been friendly and knowledgeable, and the interactions have been enjoyable - something to look for in any software but amazing to have in your payroll and benefit provider.

8 points
maguay's avatar
@maguay (replying to @NBNite )
3 years ago

That's great to hear, as I use Gusto but haven't needed to use their support yet.

3 points
avatar
anonymous (via Twitter)
3 years ago
Stripe

my most recent @stripe support interactions have been really impressive.

they dug into the issues and looped in the relevant expertise—unprompted by me—until they had a good answer.

awesome work @patrickc and co.

7 points
eduardoyi's avatar
3 years ago
WPEngine

Always available and super knowledgeable staff. Exactly what you need for managed hosting.

6 points
RobinMonks's avatar
3 years ago
Apollo for Reddit

Weird answer, I know; but this is the best support and strongest community around a software product I’ve seen in quite some time.

5 points
jamoses92's avatar
@jamoses92 (replying to @RobinMonks )
3 years ago

Interesting. I had no clue. Not a weird answer :) Very informative!

3 points
maguay's avatar
@maguay (replying to @RobinMonks )
3 years ago

Great support can come from everywhere. That's really great to hear, though—and seems like it makes sense, as the Reddit community would flock to an app that takes the community seriously.

Curious: What specific things make their community feel stronger than other products you've used?

1 point
avatar
anonymous
3 years ago
Amazon Anything

Jeff Bezos has created a tech behemoth based on great products, services, and CX. I'm routinely taken aback by how simple it is to get ahold of an Amazon rep for AWS, etc. and easily settle/resolve bugs, errors, disputes, etc. Contrast Amazon with another tech giant, like Facebook, and the difference is night and day.

5 points
gianantoniopepe's avatar
@gianantoniopepe (replying to anonymous )
3 years ago

not for consumers though! the support for the average consumer is not one of their strengths. (try returning something and you'll see what I mean haha.)

4 points
awwstn's avatar
@awwstn (replying to @gianantoniopepe )
3 years ago

I've actually been impressed with it the few times I've used it...very rare that I need to, but a few months ago I quickly got a highly competent person on the phone and they sorted my issue out.

2 points
jamoses92's avatar
@jamoses92 (replying to @gianantoniopepe )
3 years ago

I actually have nothing but good things to say about Amazon’s B2C offering. Their agents always quickly resolve my problems, especially for returns.

2 points
avatar
anonymous
3 years ago
Superhuman

So fast, so helpful, so efficient. Needed them to change my title and they got back to me and fixed it in ~5 min.

4 points
codesushi_co's avatar
3 years ago
AWS

Amazon in general replies very fast and is very good

3 points
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