Question

Zoom Phone standalone?

Does anyone have experience with pricing/structure for Zoom Phone? It seems like Zoom Phone is essentially a standalone product as long as you have at least one paid Zoom host subscription. I'm gleaning this from the pricing page below the fold under Modern Cloud Phone Solution.

You must have at least one paid licensed host.

Am I reading this correctly? I guess it should be true since some businesses have more phone users than videoconference hosts, but I'd like to hear from others if you have any experience with this.

Mentioned
#Zoom #Salesforce #Dialpad
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_dijy_'s avatar
3 months ago

Yea, so they do require at least one paid meetings user and its $15/user/mo, but I just moved away from them as theres zero innovation around CRM integrations or how people work these days.

2 points
wimsy's avatar
@wimsy (replying to @_dijy_ )
3 months ago

Thanks! Can you elaborate on the CRM integrations? One of their claims is a Salesforce integration, which would be relevant for my current client, so this is very on point.

1 point
_dijy_'s avatar
@_dijy_ (replying to @wimsy )
3 months ago

I kept asking and begging, they had no updates. Even SMS is in beta for 6 months (also blaming COVID) If you want something design for CRMs and modern sales teams, check out CloudTalk.

2 points
wimsy's avatar
@wimsy (replying to @_dijy_ )
3 months ago

The CRM integration is secondary - mostly they just want to ditch the phones - but this is helpful. Thanks!

1 point
maguay's avatar
3 months ago

In Capiche's Zoom pricing stories, a few people referenced paying for Zoom Phone. One had mentioned paying for 10 business meeting accounts, and 11 phone licenses, the latter averaging to $15/phone/month—so it seems like you need at least a paid Zoom account first, but can purchase more phone lines than your total number of paid Zoom video call accounts. Another user, though, mentioned that their sales rep told them you had to spend at least $100/mo to use Zoom Phone—though they downgraded to paying less than $100 and were still able to use Zoom Phone. They also seem to like Zoom Phone, saying "We also use their phone which is phenomenal and only $15/user unlimited US and CA," so presumably from that the core phone offering itself works well, at least.

2 points
Markj2324's avatar
@Markj2324 (replying to @maguay )
3 months ago

When Zoom phone was first released, you had to spend $100 a month to use it, but now the latter is correct. I tried it for a couple of months but found myself using Dialpad more, which I've had for a few years. Dialpad has SMS and integrates with Salesforce and Hubspot in my use case. You also get Uberconference, which is very underrated. Excellent video conference software plus the Ai is native in the product for both. Zoom integrates with Otter for this but not as advanced as Dialpad. The startup plan for Dialpad is one of the best I've seen as well.

https://www.dialpad.com/startups/
I think you should start a section for just startup deals, which would help a lot of people. I hope this helps.

2 points
maguay's avatar
@maguay (replying to @Markj2324 )
3 months ago

Gottcha, thanks for the extra detail!

We've got a blog post listing a number of startup software discounts, so that'd be great to add in a comment there if you have a chance!

1 point
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