Did you have other apps for customer support, chat, and documentation that you replaced with Intercom, or did you add it as a brand new addition?
Do you find it a worthwhile addition for your customer support?
And do they have phone support if you need?
Our team uses integrations to get notifications in Slack about a wide range of events across our software—but that's more using Slack as a notification hub. What other ways do you automate tasks in...
Slack search never seems to find what I need on first try—but then, many apps' search tools aren't great. What parts of Slack don't work as well as you'd like?
Are you and your team using it more, or less? Have you replaced other communication tools with Slack, or do you find email and other apps being used more in your workflows again?
I've added Slack integrations via Zapier, and turned on built-in features like Slack's GitHub integration, but haven't added any 3rd party Slack Apps. Which do you recommend?
Curious how Slack handled migration from Hipchat and other chat apps.
Does your team get downgraded to Slack's free plan (and lose access to older posts) or does your account get deleted entirely?