Essays

Oct 30, 2020
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Listen to an audio take on this essay on the SaaS Radio Hour’s podcast.

Flat-pack Ikea furniture can hardly rival the permanence of an oversized mahogany desk. But the mind’s a fickle thing, and you might value a desk you spent an afternoon assembling more than it’s worth.

That’s what a Harvard…

Jul 15, 2020
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The tipping point was May, 2011.

For the first time, the same number of people searched for app as software, ending software’s decades-long reign as the popular term for the stuff we run on computing devices. Program, application, software, applet, all replaced with a three-letter-word.

When Steve…

Jun 11, 2020
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SaaS won. Piracy died.

It’s not that you can’t pirate software today; there are still cracked versions of Office and Photoshop out there.

But today’s best business software can’t be pirated. You can’t torrent Slack, pirate Salesforce, crack Notion to give you more features for free.

“Hardware…

Jan 24, 2020
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You found new software, it’s free to try for a couple weeks, and it turns out to be perfect. All you need to do is to close the deal and pay.

Here there be dragons. You're signing up for a subscription, something you'll pay for over time. It's something you want to get right. Yet every part of the…

Oct 30, 2019
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Software’s not all that expensive when you buy one app for one person. It saves time and makes you money, and all’s well.

Then your team grows, and by the time you pay for G Suite, Slack, GitHub, and all your other work tools, software’s not such an innocent expense anymore. Pay $75 per person for…