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Blake 33

@BlakeT_

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Great piece!

The thing is...not matter how much we complain about email, it is so utilitarian.

It is both universal and ubiquitous and will most likely always be around...

More than can be said of…

2 upvotes
1 comment
Replied to  @maguay  on  SaaS Customer Service
10d

Zapier's support seems legendary. I interviewed for a support job and didn't get it...but probably for the best because you are right:

They end up being the support for 100's of other apps too...

In…

3 upvotes
2 comments

Anyone use Gorgias?

I haven't used it but I like their branding...which is enough to make me try any product.

But, I don't have use for helpdesk stuff right now...

With that being said...are there…

1 upvote
1 comment

What is a revision note?

This is awesome.

This is the kind of stuff I really like to read about.

Tweaking a word in ad copy is okay, but this is what really moves the needle!
Did you package it in a cool way, or just ship…

3 upvotes
3 comments

This is awesome.

This is the kind of stuff I really like to read about.

Tweaking a word in ad copy is okay, but this is what really moves the needle!

Thank you for sharing!

1 upvote
0 comments