In my opinion, it's Highspot, a sales enablement tool, similar to a CMS but with actual adoption and revenue generation. Their CSM team never ever quits and doesn't charge to constantly increase…

I'm not sure if you're including desktop phones for an organization but we use Mitel and have been satisfied. It's nice to 'just plug in' a device and have it recognized in your network and be able to…

We're not ready to buy a system but have internal users reporting issues with our ERP and would like to better manage support.

Well, it automatically logs calls/SMS/email by integrating with O365 in our case and transcribes the calls. Also picks out intent and creates the action items on your cal. This means the reps don't…

I went with Spiro.ai so the CRM didn't require new processes for the team to learn and actually help them become more efficient without really trying

I like the new dark mode on Zoom!

On a similar vein, Concur. I'd also prefer Expensify ;)

All free ;) I don't pay for any of them and they work extremely well. What made you upgrade to paid might be a better question?

We're scaling back some IT automation, ticketing systems, ALM tools, paid analytics/BI, etc.

Slack, Trello, Chrome, Evernote, Airtable. :)

The only actions we're taking so far is to terminate any 'nice-to-have' SaaS and internalizing anything we can to save jobs while the future of the economy is uncertain

IMO Slack works really well and the teams are accustomed to the culture of Slack. From my seat, notifications aren't as good in Teams and therefore you see slower responses and less engagement.

Nice one! I know about command+shift+3 and command+shift+4 and use them daily but never knew about holding space to move the selection around once sized.

Yes, but it didn't stick well for devs/technical teams or those involved in incident response.

Executives and business leaders are more comfortable in Teams from my experience so we typically use a…

Brilliant!

I've been contemplating switching our company to paid Slack now that so many of us are remote but I think you just saved me a bundle! Hooking up paid Zoom to free Slack removes that last…

Same! Evernote and Trello are a killer combo