Canva - if you don't have a graphic design team and have little design experience, Canva's free plan gives you hundreds of free templates and designs.*Bonus - Canva is now natively integrated into Hubspot's design manager.
Unfortunately, our team has always had trouble getting any help/support from Ring Central (see my post on this thread - https://capiche.com/q/which-software-has-the-worst-support)
I've had the most luck going through the Admin portal, live-chatting with a representative, and requesting a call back at a specific time. I'd say 60% of those calls were an hour or two late, but I did find some resemblance of success.
Hope you're able to get through!
Yes - listed below in order of companies that were most proactive about helping out:
1) Gusto - as a small business, we received an email last week asking if it would help to differ payments by 3 months. We'd still have to pay the total at the end of the deferment, but holding on to cash in this environment is super important.
2) Zapier - They emails users to submit a survey to apply for their Small Business Assistance Program. For companies with < 10 employees and directly impacted by this crisis, you could apply (1 account per company) to get 3 free months of their Starter plan. Incredibly helpful and amazingly proactive!
3) Hubspot - Our contract was finishing up at the end of Q1 and we were able to get significantly discounted rates (normally available only for multi-year contracts) on a quarterly plan with a 30-day pay period.
Still waiting to hear back on a few others but for the most part, it seems like the larger saas providers have stepped up to help in some regard to help small businesses weather this storm.
This is awesome - thank you for sharing!
My sister is an editor for a publishing company in NY. For years, I've tried to sell her on the efficiencies that even the most basic of free tools - Slack - could provide for her team and the chunks of time it would allow them to win back. With a good number of their day-to-day tools program based (not in the cloud), I was told this was a battle that was not worth any bit of energy to pursue. This was how so many of the companies in their space operated.
Then COVID-19 came along.
Slack. Zoom. Google Docs. All of a sudden, collaboration tools were a must.
I strongly believe that while it may take some time for businesses to resume operating normally again, the steps companies are taking now to streamline processes and ensure employees can operate efficiently when working remotely will ultimately be a long-term win for everyone involved.
Thinking too much
There are generally 3 major things I look for when evaluating a new tech platform: 1) Capability - Does the tool solve the problem we're currently facing and is it robust enough to potentially handle any expanded issues that may arise in the future? 2) Adaptability - How well does the platform integrate into our current workflow and what are the limitations? 3) Price - Is it worth the price tag?
When I first started researching and comparing different tech platforms and tools, I found myself obsessing over these 3 points, to the point where I was excluding some options which were highly-rated, well-reviewed, and recommended by folks that I trust. More and more, I began to realize that no platform was perfect and over-thinking was not the answer. Now, if a tool comes highly referred and looks to be in line with what we need - I give it a trial run. Less thinking and more doing :)
We live in an awesome saas era. The majority of tools have free trials for a reason- don't overthink it and take advantage of those trials.
If you're a morning gym-goer, find a way to break that sweat in the AM. It will help maintain some level of a routine and the shower afterward will have you feeling fresh - even at home. And even if you're not someone who works out in the morning, a shower before sitting down at your desk can really help you zone in. I even brush my hair as if I'm going to the office (even if I don't have any video calls) - so much of working from home is the mindset that you're in and this really helps to get into the right one.
Our team works in real estate and being able to map all of our spaces visually is incredible! Bonus - the tool uses Google's API and doesn't require lat/long coordinates. Even just a simple street address (without a city,state, or zip code) works.
Likely not super helpful for everyone but a very nice touch for us!
Hubspot, GSuite, Adobe, Monday, RingCentral, Zapier, Linkedin Navigator, Digital Ocean, Heroku, Canva, Upwork Sales Account, Gusto, QBO, Airtable, Costar (CRE tool)
Currently exploring - Beautiful.ai, Integromat, Aircall
Not all calendar events are created using a scheduling tool (ie. Calendly) that has native confirmation emails - so we use a zap to get around that. Using a variety of zaps - searching within Google Calendar, several filters, and text scraping, we're able to send confirmation emails to all recipients on specific calendar events.
One extra step is the automation of an email to the front desk/receptionist on our floor - guest names need to be added to the security list for building access and it must come from the front desk. Every morning at 7AM, a zap runs and checks for any meeting with our address listed as the location. If there is one, the next step creates an email and pulls the guests names out of the description to send to the front desk.
The small things make the biggest difference.