CEO of @descriptapp, formerly, @detour, @groupon
Update: We switched to Zendesk and Customer.io and loving both. Decided that we didn't really need chat and a traditional ticketing system would be more manageable and lead to a better customer…
When I compared the two a few years ago, Amplitude blew Mixpanel out of the water. Faster / more powerful / better UX. One of my favorite tools.
We currently use Intercom for 1) customer support (chat and email), 2) drip email marketing, and 3) customer knowledge base. But the nature of our business and Intercom's business model has quickly…
I'm biased, but suggest you check out descript.com!