In this vein, one can almost claim any software is a distraction. Case by case basis depending on the person too.
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One of the most confusing interfaces. Really easy to get disorganized on.
I find the word "crucial" for Slack being more and more common due to, in my eyes, the emergence of Generation Z in the workplace and a dependence on instant communication. I feel even two years ago it was seen as a distraction- I don't hear that as much as I used to.
I still see people saying Slack is distracting—but typically it's from those who use another chat tool. I think it's mainly in how you set it up. You need to mute distracting channels, at least, and perhaps have a full strategy on when to check it and such. Some other chat tools are more designed for "quiet" chat so repress notifications by default, which might feel less distracting to some.
Their Customer Success isn't very helpful at least in my experience. It has felt like an up-sell opportunity rather than giving support.
It is super valuable for digging in before calls and helpful with building rapport.