Too many issues for normal people. I like Markdown, but same thing happens. When you make a product used by millions, you quickly see how confusing anything is that revolves around text editing…

Ha! Nothing planned at the moment. We don't set out to write books. Books are reflections on what we've already written. "It Doesn't Have to Be Crazy at Work" is as current as it gets.

I can't be certain about anything, and I don't go into any endeavor seeking certainty. I try to find a confident place where I feel good about the odds, but ultimately everything's a bit of a long…

I'd say they're right! That was the whole idea - bring a new set of opinions about what email should be, could be, and can be. More opinions coming!

Everyone wants to know what to do. I wish I knew!

What's too limiting about the Personal version for family use? http://basecamp.com/personal

Same ones I'm working on now.

No one has limitless time or resources. We should be spending whatever time and resources we do have on the situations we think we can improve. I'm focused on what I'm…

I'd encourage them not to listen to 46 year olds like me.

I don't think scale has anything to do with it one way or another. It's not about size or scale, it's about mindset and approach.

Early HEY prototypes incorporated IM + email, but we didn't have a lot to add on the IM side, and it added significant complexity to the concept, so we didn't pursue it. But who knows what the future…