maguay's avatar

Matthew Guay 9321

@maguay

Founding editor @capiche. Writer. Amateur photographer. Information architect. Older work: @zapier, @AppStorm. Personal blog: @techinch.

Comments 2595

Looks like nnn is popular!

Oh yeah, hard to imagine using terminal without brew.

fig looks amazing—an autocomplete/command palette for the terminal? That'll save a ton of googling.

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Ohh an Electron-based terminal, interesting! What's your favorite thing about it?

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Ohh I need to give visidata a shot; that looks super handy.

What do you find best about those terminal Git apps versus either the default git commands or GUI apps?

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Interesting! So do you use Vim as your default text editor/writing app for everything?

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That's fun. Feels like one of the only ways to get noticed with ads—if your product doesn't fit directly into the buying flow where someone's searching for X and you can advertise directly—is to do…

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Yup Superhuman doesn't automatically create splits from tags—instead, you can open a tag or search for label:"NAME" in Superhuman, then create a split from it.

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Superhuman essentially lets you build a split inbox from anything. You can search for anything in Superhuman and turn that into a split, or add a specific tag, domain, or sender to a split. Gmail's…

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Do you use everything in the Zoho package, or what are your favorite Zoho tools from the suite so far?

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Ok the Tesla is a super fun idea, very impressive!

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Neat, thanks for sharing! The same US-centric software typically gets shared in lists like this all the time, so nice to see Chinese-language tools that I hadn't seen before.

Curious: What do you…

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Replied to  @BlakeT_  on  SaaS Customer Service
6d

Another thing that makes support work for Zapier: Everyone does it. They (when I was on the team, at any rate) had all-hands support where everyone in the company do a bit of customer support each…

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Agreed on MailChimp. Their service is good; there are some bright spots in the app, and the old fun Freddie monkey branding was fun. But everything seemed to require too many clicks and be hidden…

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This goes way back, but I'd worked with a friend for a bit on an email app, Let.ter, that was designed to basically be that. It was an app just for sending email, nothing else—you'd have a plain text…

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I hadn't heard of it; interesting. Their branding is nice.

Yup there are so many ticketing systems. It's like email clients in general—email broadly is frustrating and distracting, it seems like it…

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Awesome, glad to hear that! I've enjoyed tuning in to Ops Cast already!

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@Jelco Wow that's definitely a crazy idea—neat to hear it worked and actually had a positive ROI! Was the hope that it would be so surpising getting an iPhone in the mail that people would share it…

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So as an update, comically, I ended up back where I started and built this out with Calendly, Zapier, and Google Calendar.

I made a Calendly account for the team (instead of for one person), made a…

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Commented on  SaaS Customer Service
10d

Somehow I feel like customer support is something where SaaS companies are either amazing or terrible. On the latter, you have things like Google Workspace which offer almost no support, along with…

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Awesome, I'll have to check it out, thanks!

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Great suggestions—those might be better options since they're designed around booking instead of standard meeting scheduling.

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Interesting! What are some of the ways you noticed it pushing you to think like a designer? And had you used other design tools (Photoshop, Sketch, etc.) previously?

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@bastien_vairet I hadn't tried it before—just took it for a spin and looks promising at least for scheduling team meetings. Don't think it'll fit what we need here though, but will keep digging!

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@stefanrosenlund What do you like most about x.ai?

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Yeah, I'm not sure this is its intended workcase but it does work well for any shared inbox uses, including tickets!

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For what it's worth, we've been using Front at Capiche and it's been great so far. I've used Desk and Help Scout in the past for customer support, and decided to give Front a shot to manage team…

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