Interesting thought approach. Thanks for writing this.
Our best tools are those that we notice add a lot of utility but we don't have to think about a whole lot. Front just does the shared email function very well. We onboard a new hire, add them to front…
We are heavy on email and don't offer live chat support (although I believe they offer it). The integrations are great and it is swift to get new staff working on it without training.
Can visualize multi-path, multiple contingency user flows for email marketing. Drag & drop sequence flow is very intuitive and powerful.