Ross Plotkin (@quietnotion)

Ross Plotkin ³¹

@quietnotion

CEO of @jobnexus, @barevalue

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6 Comments

1 Upvotes Given

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Commented on No-Code and the Ikea Effect: How software lock-in evolved and made us never want to churn.

12 months ago

Interesting thought approach. Thanks for writing this.

2 upvotes

1 comment

Replied to @maguay on What is the best tool for customer support?

a year ago

We don't have experience with the twitter add-on.

Some zaps we use with Front automatically send personal kickoff emails while tagging the assigned staff, tagging orders with relevant information and…

1 upvote

0 comments

Replied to @maguay on What is the best tool for customer support?

a year ago

Our best tools are those that we notice add a lot of utility but we don't have to think about a whole lot. Front just does the shared email function very well. We onboard a new hire, add them to front…

2 upvotes

2 comments

Replied to @maguay on What is the best tool for customer support?

a year ago

Good question.

We leave it to staff to decide which app (gmail interrace of google apps, front, etc) for their individual email (name@yourcompany.com).

For shared email where team interactions often…

2 upvotes

4 comments

Commented on What is the best tool for customer support?

a year ago

FrontApp.

We are heavy on email and don't offer live chat support (although I believe they offer it). The integrations are great and it is swift to get new staff working on it without training.

1 upvote

6 comments

#Desk #Front #Help Scout

Commented on What one thing do you like most about Customer.io?

a year ago

Can visualize multi-path, multiple contingency user flows for email marketing. Drag & drop sequence flow is very intuitive and powerful.

1 upvote

0 comments

#Customer.io

Ross Plotkin 31

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Ross Plotkin ³¹