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Rick 150

Director, Communications, Metromile
•
@rick

Communications and public relations: I write for a living

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Good question! In my experience, I haven't seen anyone try to send in any comments through customer service or social media.

Interestingly, at my most recent companies, we had author biographies…

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On all the company blogs I've managed, we've never enabled comments. The amount of spam (bot spam) and irrelevant customer support inquiries posted nearly required a full-time employee to moderate.

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