Community Discussions

How do you manage your chat inbox?

Hey guys, first post here. As part of my work, I have to deal with and respond to a lot of incoming messages from different chats: Linkedin/WhatsApp/Signal/IG. I try to use Unreads/Archive features...

Is anyone using Zendesk and disappointed?

When we signed up with Zendesk a few years ago I thought it was a solid product. We've been using it for our Help site for about four years. However, over time it has turned into a disconnected maz...

What's your favorite support ticketing platform?

We used to use Zendesk, so I'm somewhat familiar, but wondering if anything cool has been launched in this space recently. Table stakes would be ability to assign tickets, add status, and have back...

What Web-based SaaS product do you use daily and more than 4 hours per day?

Is there any Web-based SaaS product you use for your day job or personal work, at least 4 hours per day? Is it forced (you're mandated to) or value-based (it's crucial for the problems that you're...

Is there an "Onboarding as a Service?"

Over the last couple of years, we’ve personally experienced substantial business challenges associated with navigating from manual onboarding of customers to self-service onboarding of customers. L...

Is there a platform for selling/sublicensing SaaS that we've purchased but no longer use?

My company has purchased multiple data analytics tools which over time we've decided no longer works for our use-case. We are looking for a way to get at least something for the remaining couple of...

Have you used iMessage Business Chat to support customers?

Zendesk this week announced beta support for Apple Business Chat, letting customers contact your company through iMessage, with Zendesk letting your team triage messages and reply from inside Zende...

If you use Zendesk then would love to hear some hacks, thoughts and tips and tricks

Also if you can share some tips on how you increase productivity for your team and services to your consumers with help of zendesk.

Top Answers
Any idea what support centre SDK they are using here?

I've been recently using a meditation app (Sam Harris' Waking Up) Was intrigued what Support Centre SDK or web view they are using here. As on my MVP I'd like to use the same without needing to bu...

Migrating off of Intercom

We currently use Intercom for 1) customer support (chat and email), 2) drip email marketing, and 3) customer knowledge base. But the nature of our business and Intercom's business model has quickly...

Does Zendesk have a discount for startups?

Looks like their core email support tool only has a free trial, but would be nice to get a bit more time to try it out while we're getting started.

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