Pros and Cons

What one thing do you like most about Zendesk?

Bringing together support, engineering, and product in a user-centric way.

Flexibility to build custom solutions using all of their different capabilities

It is all in one place. That's my favorite.

What one thing do you like least about Zendesk?

Performance of the script that you place on your site to load their chat widget.

Agent based pricing model

It is too expensive. That's my least favorite.