Introduction

What is Zoom?

Zoom is a cloud-based video-conferencing app. It is primarily geared toward enterprise customers, but has also seen widespread adoption among consumers.

Attendees to a Zoom call can join via browser, desktop app, mobile app, or telephone dial-in.

What is Zoom great for?

Zoom is popular among a wide range of business and consumer customers. People who switch to Zoom often tout its high quality video and the fact that people don’t need to download an app or create an account to attend a Zoom call.

Zoom’s ascendence in the video-conferencing market is largely attributed to its “It just works” factor.

What is Zoom not so great for?

Security researchers have highlighted a number of security and privacy issues with Zoom in recent months. Many have been resolved, but if enterprise-grade security and privacy are of the utmost importance to, Zoom might not be the best choice.

Last updated 06/14/2020

Features and Functionality

Audio/Video: High-fidelity digital voice and integrated phone audio with domestic/international dial-in support. Up to 1080p group video with support for virtual backgrounds. View up to 49 active video participants at once.

Meeting Rooms: Simultaneous screen-sharing, whiteboards, annotations, open/private chat, polling, file-sharing, breakout rooms, non-verbal feedback, waiting rooms, and in-meeting security settings.

Administration: Granular user, group, and meeting permissions; scalable add-ons; intuitive scheduling, reporting, and account management.

Additional Features:
- Cloud connectors bridge H.323/SIP hardware into calls.
- Zoom Rooms provide control, scheduling, and meeting room integration for conference rooms, collaboration spaces, and digital signage.
- Meetings can be recorded to the cloud or locally to disk.
- Meetings can be automatically transcribed with dynamic captioning.

Webinars:
- Integrated registration system, support for presenters/panels, and Q&A system for scalable audience sizes.

Last updated 06/06/2020

Pros and Cons

What one thing do you like most about Zoom?

Absolutely the best combination of features across a multitude of applications, from simple tag-u...

I love that Zoom has a feature for a larger group to split up into smaller groups via the breakou...

Cloud recording facility in the Pro accounts.

Super reliable and device agnostic

Ease of use and the fact that most people are familiar with it

What one thing do you like least about Zoom?

The preferences functionality could do with improvement, particularly ensuring that everything yo...

Would like to see a more “URL friendly” approach to certain types of meetings, instead of ID base...

Need to streamline meeting code sharing. Seemingly, 1 out of every 3 meetings has an issue with t...

Not much to dislike to be honest.

Admin settings are very clunky

See all Zoom pros and cons

Pricing

37 verified responses ✨

Our global team of about 900 is paying $6900 annually for 48 hosts (Pro Plan) and $6000 annually for 12 Zoom Rooms. We…

Zoom lists its Business pricing on its website, however we were able to negotiate for free extra users when we signed…

We got a buy one get one free for Zoom Rooms, so $147/mo for 6 Zoom rooms. We're also paying $199 per month for 12 users…

Last updated 06/07/2020
37 verified responses ✨

Our global team of about 900 is paying $6900 annually for 48 hosts (Pro Plan) and $6000 annually for 12 Zoom Rooms. We…

Zoom lists its Business pricing on its website, however we were able to negotiate for free extra users when we signed…

We got a buy one get one free for Zoom Rooms, so $147/mo for 6 Zoom rooms. We're also paying $199 per month for 12 users…

Community Discussions

What are your favorite work from home tools?

A laptop's all you need to work from anywhere, but you likely need a few more tools to work at your best performance and not end the work day with an aching back and wrists. Whether you've worked ...

How much should my product cost?

Hi Capiche Community, We are validating an async video discussion tool in different markets. We have partners from very different geographical regions and industry verticals and their usage of our...

Have you used Zoom’s team chat to replace Slack?

The Information recently announced that Zoom is investing in more chat features to take on Slack and focus more on its text chat features in addition to it’s more well-known video calls. Zoom alre...

See all discussions about Zoom

Essays

Nov 5, 2019
maguay's avatar

When Google launched their online office suite with Docs and Sheets in 2006, feature parity with Microsoft Office wasn't the focus. Neither was a price tag of free, or cross-platform support by virtue of being a web app. Instead, Google focused on the pain of emailing documents back and forth to…

Oct 30, 2019
maguay's avatar

Software’s not all that expensive when you buy one app for one person. It saves time and makes you money, and all’s well.

Then your team grows, and by the time you pay for G Suite, Slack, GitHub, and all your other work tools, software’s not such an innocent expense anymore. Pay $75 per person for…

Sep 23, 2019
maguay's avatar

Free is a hard genie to put back in the bottle.

When Microsoft charged $999 for Office in 1990, little did they dream that 16 years later, their greatest competitor would be a free office suite from Google—along with dozens of small, often free apps that individually did many of the same tasks as…

Alternatives

Last updated 07/12/2020

Integrations

Zoom has a thorough amount of integrations available. From Slack to your calendar, an App Marketplace exists to help integrate other tools with Zoom. Additionally, live-streaming to YouTube, Facebook, or custom streaming platforms is quickly available.

API:
A thorough API does exist but you have to become an API Partner before you get complete access.

Last updated 06/06/2020

Additional Info

Deployment
Zoom also offers on-premise deployment options. Meeting connectors can be deployed to internal-network virtual machines. These meeting, virtual room, and recording connectors ensure that data-sharing, video, voice, and in-meeting chat is hosted within the organization's private network. Zoom's public cloud would only manage user and meeting metadata.

Government
Zoom is certified by the Federal Risk and Management Program (FedRAMP) under a Moderate Impact Level. This certification is a first-step for Government agencies looking to use Zoom with the Government Cloud. Agencies using Zoom include the Centers for Disease Control and Prevention as well as the Department of Homeland Security.

Last updated 06/14/2020