Founded in 2011, Intercom shows you who is using your product or website and makes it easy to personally communicate with them through targeted content, behavior-driven email, in-app, and web messages. It's used by support, marketing, and sales team.
They provide three solutions:
Makes it so easy to scale customer interactions for our global business with a small team while b...
Shared inbox is good
The value add of live chat is real for consulting customers! As soon as your users realise they c...
Intercom is the most clear way to see all the user in my product along with non-systems messages ...
They were first to market in the real-time CX+MarTech stack. Without it one of our original produ...
Data structure and syncing via the front end (vs api) always seems to have kinks. Also interface...
Is too expensive when you have a limited number of users. We’re currently at like $8 per conversi...
Expensive, emails look weird to customers, slow to innovate (why no calls?), no coaching features...
Intercom's campaigns are really not advanced. Segmentation, testing, and tying messages to action...
They have become commoditized and increased pricing almost 5x without a grace period or opt-out o...
Our team of 10 is on the Messages Pro (3k/users) + Inbox Essential plans at Intercom. That's $163.80/mo & $80.00/mo…
Intercom's pricing is very flexible. We explained that our use case is different than most saas apps and they were…
£400/month for a team of 3. We have no discounts and although it's good, we feel like it's way too much.
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Has anyone have experience with user.com. They are a support/chatbot, CRM, email marketing & automation platform. Our SaaS service was looking for a competitor to Intercom (which honestly is ...
I'm deciding on a universal inbox (including whatsapp, bots and ai) and helpdesk platform. Would like to have a all in one solution, but never worked with cs before. What questions are important? W...
Let's talk sleek user onboarding tools. Pendo vs. Stonly vs.? What have you found that is easy to integrate and reasonable pricing for an early startup budget?
Last week there was a trend on Twitter where people offer one prediction/hot take for each Like their tweet gets. Since we come across so many interesting nuggets on SaaS pricing, I decided to try it out:
https://twitter.com/awwstn/status/1213215748979445761
The response blew me away -- according…
Software’s not all that expensive when you buy one app for one person. It saves time and makes you money, and all’s well.
Then your team grows, and by the time you pay for G Suite, Slack, GitHub, and all your other work tools, software’s not such an innocent expense anymore. Pay $75 per person for…
The best time to get software discounts is when you first start your business—and to get those discounts, you need to sign up with the best deal. $1,000 off AWS or 30% off HubSpot might sound great, until you realize you could get $100,000 in AWS credit or 90% off your first year of HubSpot with the…
A number of similar services have found success in the wake Intercom's reinvigoration of the business-focussed messaging sector, including Acquire, Drift, Chaport, Gist, Groove, Crisp, Guidde, Front and InsiteBot.
Launching around the same time as Intercom, Helpscout and HappyFox have positioned themselves as more support and triage focussed alternatives, with robust ticketing and knowledge-base management tools.
Incumbent competitors with a broader business-services focus include Zendesk, Salesforce, LiveAgent, LiveChat (who also offer Chatbot, an automation-focussed alternative to their standard live messaging service) and GoSquared.
