We don't have guidelines, but if we did, here's what I'd like to see:
*Keep random comments in a "random" channel so I can unsubscribe if I want
*Don't post in a channel when a DM will work
*Only start a thread when you think there will be more than 1-2 replies
*Think long and hard before adding a new channel
*If you really need a specific person to see something specifically, tag them (because I'm definitely not reading everything)
Nice points.
Most of the things could be covered by common sense.
We have a naming policy (p** for projects, m*** for management, etc.) and some SLAs. Not a lot of policies, but that works.
Our main focus is removing unnecessary interruptions at a team level. I wrote a blog post highest impact actions. Here are the tips from the post:
- Slack etiquette: Don't use @channel, @here, @everyone. Use the appropriate handle for assistance (see tip 4).
- Setup a help desk action: A built-in form in Slack that helps flush out better questions.
- Support meetings: Recognize what is urgent and what is not. Non-urgent things can be handled in a weekly meeting instead of ping-by-ping.
- Support rotation schedule: Plan for the urgent things by rotating who is assigned to help. We use Tellspin (https://tellspin.app/) to make a round robin rotation for @mentions (user groups).
Read more about each tip on the blog (https://tellspin.app/blog/reduce-interruptions-tips-for-slack/)
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That's a great idea on the Random channel; we literally were discussing how #random is only for truly random, non-work stuff this week.
And I still feel like #general is the weirdest channel that I'm never certain how to use best 😅