Do you intend to add additional channels for support?

Zapier has an incredible support team - they're always able to help and provide great directions when troubleshooting a zap. The one issue is that isn't not in real time, as the support is completed exclusively via email.

Is adding real-time chat or phone supprt in the mix?

wadefoster's avatar
a year ago

Yes. We have an online community coming soon. Online communities are powerful, but I think they are even more powerful given the current global situation Covid-19 has put us all in.

We're also adding chat and some zoom for our higher tier customers on teams/company plans.

3 points

This question is part of an AMA with Wade Foster.

View entire AMA with Wade Foster.
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