Has anyone tried replacing Zendesk with Kustomer? If so, what are the pros/cons/tradeoffs?

#Zendesk #Kustomer
gotwalt's avatar
2 years ago

We evaluated both. I think Kustomer is a meaningful evolution in the space, but Zendesk has so much momentum. Getting my team to think seriously about Kustomer after 10+ years of Zendesk battle scars has been surprisingly hard.

Kustomer's big idea, as far as I can tell, is that closing tickets is not actually a success metric. The unified customer timeline, smart multichannel integrations, and fresh thinking on the end-user experience all seem great. We're in a holding pattern on this decision right now, but will update once we choose one.

3 points
What's the best video conferencing app for internal discussions?

Three major considerations I have been using to evaluate the plethora of options available: 1. Effortless/non-intrusive: It shouldn't feel like a video call 2. Price: As this app would be complime...

Confluence alternatives for wiki/knowledge bases?

I've been looking to try something new for knowledge/documentation storage for a little while now. Confluence has always been there, but I find it to be relativly limited for the cost and additiona...

How do you manage your chat inbox?

Hey guys, first post here. As part of my work, I have to deal with and respond to a lot of incoming messages from different chats: Linkedin/WhatsApp/Signal/IG. I try to use Unreads/Archive features...

The community for power users.