Question
Has anyone tried replacing Zendesk with Kustomer? If so, what are the pros/cons/tradeoffs?
Share
We evaluated both. I think Kustomer is a meaningful evolution in the space, but Zendesk has so much momentum. Getting my team to think seriously about Kustomer after 10+ years of Zendesk battle scars has been surprisingly hard.
Kustomer's big idea, as far as I can tell, is that closing tickets is not actually a success metric. The unified customer timeline, smart multichannel integrations, and fresh thinking on the end-user experience all seem great. We're in a holding pattern on this decision right now, but will update once we choose one.
Hey guys, first post here. As part of my work, I have to deal with and respond to a lot of incoming messages from different chats: Linkedin/WhatsApp/Signal/IG. I try to use Unreads/Archive features...
There are plenty of advanced, powerful software filled with enough features to do almost anything. And then there are the tiny utilities that don't do much, but that are great at what they do do. ...
I came across Readwise this week and I thought it was a very nice app. It sends emails with highlights from Kindle books, Instapaper, Pocket, iBooks and other services. It also offers the spaced re...
FORMAT WITH MARKDOWN; DRAG AND DROP IMAGES